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GB/T 44696-2024Specification for theatre services (English PDF)

剧院服务规范

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

October 26, 2024

Implementation date

February 1, 2025

Scope

GB/T 44696-2024 is the English-translated version of 剧院服务规范.

GB/T 44696-2024 is the Chinese national standard covering what a public theatre owes the people who work in it and the people who buy a ticket — the stage and performance facilities and the supporting rooms, the viewing and hygiene environment in the house, the staff and their qualifications, the reception of visiting companies and the services to the audience, the safety, fire and emergency management that a full auditorium makes unforgiving, and the evaluation of service quality. First edition, under the Ministry of Culture and Tourism. In force from 1 February 2025. Issued on 26 October 2024, it has been in force since 1 February 2025.

Document preview — GB/T 44696-2024

National Standard of the People's Republic of China

ICS: 03.080.99
Classification: A 16

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Preface III 1 Scope1
2 Normative references1
3 Terms and Definitions1
4 General Requirements3
4.1 Stage Art3
4.2 Art Activities3
4.3 Popularization of Art3
4.4 Protection of Traditional Arts3
4.5 Public Cultural Services3
5 Theatre Service Facilities3
5.1 General Requirements3
5.2 Stage Equipment and Facilities3
5.3 Performance Service Facilities3
5.4 Theater supporting facilities4
6 Theater Service Environment4
6.1 General Requirements4
6.2 Theater viewing environment4
6.3 Theater Hygiene Environment4
7 Theater staff4
7.1 Job Requirements4
7.2 Service Staff Quality4
8 Theater Services5
8.1 General Requirements5
8.2 Reception services for performing groups5
8.3 Stage Equipment Support Services5
8.4 Audience Ticket Purchasing Service5
8.5 Audience Services5
9 Theater Safety Requirements5
9.1 General Requirements5
9.2 Theater Safety Management5
9.3 Theatre Performance Safety5
9.4 Fire Safety in Theaters6
9.5 Public Health and Safety in Theaters6
9.6 Theater Emergency Management6
10 Theatre Culture Construction6
10.1 General Requirements6
10.2 Theater Etiquette6
10.3 Theater Brand Building6
11 Theater Service Quality Evaluation7
11.1 General Requirements7
11.2 Service Evaluation Content7
11.3 Service Evaluation Methods7
11.4 Service Improvement Mechanism7
References8

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1: Structure and drafting rules for standardization documents" Drafting is required.

Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents.

This document is proposed by the Ministry of Culture and Tourism of the People's Republic of China.

This document is under the jurisdiction of the National Technical Committee for Theatre Standardization (SAC/TC 388).

This document was drafted by: Beijing Poly Theatre Management Co., Ltd., China Performing Arts Industry Association, China Art and Technology Research Institute, Wuhan Qin National Taiwan University Theatre Management Co., Ltd., Shanghai Oriental Art Center Management Co., Ltd., Nanjing Poly Grand Theatre Management Co., Ltd., Shanghai Poly Grand Theatre Theater Management Co., Ltd., Changsha Poly Concert Hall Management Co., Ltd., and Changzhou Poly Grand Theater Management Co., Ltd.

The main drafters of this document are: Guo Wenpeng, Yao Rui, Qu Hongyan, Yu Changlin, Zhu Kening, Pan Yan, Yan Xianliang, Zhang Suxian, Su Jing, Wang Wenping, Lei Wen, Gong Shenglin, Song Jian, Zhan Miao, Yu Yue, and Wang Shen. Theater Service Standards

1 Scope

This document defines the terms and definitions of theatre services, specifies the general requirements, theatre service facilities, theatre service environment, theatre services Personnel, theatre service content, theatre safety requirements, theatre culture construction and theatre service quality evaluation.

This document applies to the services provided by theaters, and other types of performance venues may use it for reference on a voluntary basis.

Note. In this document, "theater" refers specifically to public theaters, that is, theaters that operate externally through performance management, play production, venue rental, etc.

2 Normative references

GB/T 10001.1

GB/T 29639

GB 36726

GB/T 36728

GB/T 36729

3 Terms and Definitions

The terms and definitions defined in GB/T 36729 and the following apply to this document.

3.1 theater

A performance venue that forms an audience-performance relationship, where the stage and stands are permanent fixed facilities and have basic facilities for audience and performance and a basic stage system.

Note 1.Basic facilities for viewing performances include the stage and stands.

Note 2.The basic stage system includes the stage equipment system and construction equipment system necessary for the performance, such as stage lighting, stage sound, stage machine The system consists of professional equipment such as machinery and stage management, building equipment systems such as power systems, ventilation systems, water supply and drainage systems, HVAC systems, security systems system and fire protection system.

Note 3.Places that are not set up or configured for performances and only have some of the functions of a theater are not theaters, such as auditoriums, lecture halls, and studios.

Note 4.This document does not include new types of performance spaces.

Note 5.Excluding small theaters.

[Source. GB/T 36729-2018, 3.13, modified]

3.2 theater

The legal entity that manages the theater.

Note 1.Specifically refers to public theaters, that is, theaters that operate externally through performance management, play production, venue rental, etc.

Note 2.Includes performing arts service venues.

[Source. GB/T 36729-2018, 3.18, with modifications]

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.

Referenced standards

Normative references

Editions of GB/T 44696

Edition	Title	Revision	Status
GB/T 44696-2024	Specification for theatre services	current edition	Current

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