GB/T 43426-2023Facility management - Management systems - Requirements with guidance for use (English PDF)

Foreword

This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents" Drafting:

This document is equivalent to ISO 41001:2018 "Facility Management Management System Requirements and Guidelines for Use":

Please note that some content in this document may be subject to patents: The publisher of this document assumes no responsibility for identifying patents:

Introduction

0.1 General

Facilities Management (FM) integrates multiple disciplines and strives to impact the economic efficiency and productivity of society, communities and organizations while Impact on the way individuals interact with the built environment: Facilities management impacts society and society through the services it manages and delivers:

Human health, well-being and quality of life:

Although facilities management has such a wide-ranging impact, its basic principles and practices lack a global level of understanding: This document is for Provides a foundation for a general explanation and understanding of facilities management and the ways in which facilities management can benefit organizations of all types:

The development of global common structures and supporting standards will promote the development of the facilities management services market: Evaluate and measure common tools used in facility management the foundation will benefit the facilities management industry: This is the main motivation and purpose of this document:

In a globally competitive environment, facilities management organizations and service providers need to use common Communicate principles, terminology, and concepts, including performance assessment and measurement: This document aims to improve the organization's delivery of facilities management attention and quality levels, thereby driving the organization's facilities management to improve its maturity and competitiveness in delivery:

Benefits of integrated facilities management system standards include:

---Increase labor productivity and improve safety, health and well-being;

--- Facilitate communication between public sector organizations, private sector organizations and between the two on requirements and approaches;

---Improve efficiency and effectiveness, thereby improving the organization's cost benefits;

---Improve service consistency;

---Provide a common platform for all types of organizations:

This document is suitable for any organization with the following needs:

---Establish, implement, maintain and improve an integrated facilities management system;

---Ensure that it conforms to its declared management policy;

--- Demonstrate compliance with this document through the following matters:

- Make self-evaluations and self-declarations, - Seek confirmation of compliance from relevant parties within the organization, - Seek confirmation of compliance from relevant parties outside the organization through self-declaration, - Seek certification/registration of the facility management system from an accredited third-party certification body:

0.2 Process approach this document adopts the management system standard framework developed by ISO to improve the consistency of ISO management systems:

This document advocates the use of a process approach by organizations in establishing, implementing and improving management system standards and improving their effectiveness by meeting customer requirements:

Enhance customer satisfaction:

An activity or a set of activities managed through the use of resources to convert inputs into outputs can be considered a process: Usually, a process the output directly forms the input of the next process:

The systematic application of these processes within an organization, together with the identification and interaction of these processes and their management, may be called a "process approach":

The advantage of the process approach is the continuous understanding of the connections between individual processes and the combination and interaction of processes in a system of these processes:

control:

When a process approach is used in a facilities management system, it emphasizes the importance of:

a) Understand and meet the needs of the organization through an integrated planning process;

Note: A demand organization is a needy entity that has the authority to meet requirements by spending costs: It is usually the authorized representative of a functional department within the organization:

b) The relationship between the integrated planning process and Chapters 4 to 10 of the facilities management system;

c) Documents related to facility management system requirements and certification assessment entities;

d) All of the above in a management-level environment;

e) Continuous process improvement based on objective measurements:

Looking at a facility management system, its core processes begin with understanding and defining the following criteria within the requirements organization:

---Organizational environment: Understand and determine the appropriate facilities management system (see Chapter 4);

---Leadership: understanding the organization's roles, responsibilities, policies and authorities (see Chapter 5);

---Planning: understanding risks, strategic objectives and current policies (see Chapter 6);

---Support: Understand the available and required resources in terms of finance, human resources, and technology (see Chapter 7);

---Operation: Deliver integrated facilities management services (see Chapter 8);

---Performance evaluation: benchmark comparison analysis standards, monitoring and meeting target requirements (see Chapter 9);

---Improvement: Review benchmark comparison analysis standards, identify and implement process improvement initiatives (see Chapter 10):

This document refers to the terms requirements organization and organization: This distinction is made because facility management services may it may be delivered through internal personnel of the demand organization, it may be delivered through external service providers, or it may be delivered through a combination of internal and external services:

The requirements of this document apply to facilities management organizations: However, as shown in Figure 1, regardless of the delivery model, facilities management organizations and needs Organizations need to work together to clearly define the needs that meet the core business strategy and develop facilities management policies and practices to facilitate the grouping of needs implementation of the organization's core business activities: Throughout this article, organization (and top management) generally refers to the facilities management organization, unless otherwise stated:

is the demand organization:

Furthermore, the various chapters of this document can be considered through the recognized Plan-Do-Check-Act (PDCA) methodology, as shown in Figure 1 shown: PDCA can be briefly described as follows:

---Planning (P): Establish the goals and processes necessary to deliver results in accordance with customer requirements and organizational policies;

---Implementation (D): execution process;

---Inspection (C): Monitor, measure processes and products against policies, goals and product requirements and report results;

---Disposition (A): Take measures to continuously improve process performance:

Figure 1 The "process approach" methodology in facilities management

Facility Management Management System Requirements and Usage Guidelines

1 Scope

This document specifies facilities management system requirements for organizations that need to:

a) The effective and efficient delivery of facilities management needs to be demonstrated to support the objectives of the demanding organization;

b) Designed to consistently meet interested party needs and applicable requirements;

c) Aims to remain sustainable in a globally competitive environment:

The requirements set out in this document are not organization-specific and are intended to apply to all organizations, or components thereof, regardless of their Public or private, and regardless of the type, size, nature and geographical location of the organization:

Appendix A provides additional guidance on how to use this document:

2 Normative reference documents

The contents of the following documents constitute essential provisions of this document through normative references in the text: Among them, the dated quotations for undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to this document:

ISO 41011 Facility management terminology (Facilitymanagement-Vocabulary) Note: GB/T 36688-2018 Facility Management Terminology (ISO 41011:2017, IDT)

3 Terms and definitions

The following terms and definitions as defined in ISO 41011 and the following apply to this document:

Note 1: In this document, the term "FM system" refers specifically to the facility management system:

Note 2: In this document, the term "organization" or "top management" refers specifically to the facilities management organization or the top management of facilities management, unless otherwise stated:

organization

In order to achieve the goal (3:8), a person or a group of people whose functions are composed of responsibilities, authorities and mutual relationships:

Note 1: The concept of organization includes but is not limited to agents, companies, groups, firms, enterprises, administrative agencies, partnerships, charities or research institutions:

organizations, or parts or combinations of such organizations, whether incorporated or not, public or private:

Note 2: In this document, the term "organization" refers specifically to the facility management organization, unless otherwise stated:

interested party stakeholder A person or organization that can influence, be affected by, or consider themselves to be affected by a decision or activity (3:1):

requirementrequirement A need or expectation that is expressed, usually implied, or that must be fulfilled:

Note 1: "Usually implicit" refers to the customary or common practice of the organization (3:1) and relevant parties (3:2), and the needs or expectations considered are self-evident:

Note 2: Specified requirements are stated requirements, such as those in documented information (3:11):