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GB/T 43208.1-2023Information technology service - Intelligent operation and maintenance - Part 1: General requirements (English PDF)

信息技术服务智能运维第1部分：通用要求

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

September 7, 2023

Implementation date

April 1, 2024

Scope

GB/T 43208.1-2023 is the English-translated version of 信息技术服务智能运维第1部分：通用要求.

GB/T 43208.1-2023 is the Chinese standard "Information technology service - Intelligent operation and maintenance - Part 1: General requirements".

Its scope clause reads: This document establishes the intelligent operation and maintenance framework, stipulates the organizational governance of the intelligent operation and maintenance organization, the realization of intelligent operation and maintenance scenarios, and the generalization of capability domains.

Require.

This document applies to. a) The organization identifies intelligent operation and maintenance activities and evaluates its own conditions and capabilities; b) Intelligent operation and maintenance organization’s own construction, management and evaluation; c) Third parties measure and evaluate the intelligent operation and maintenance organization. Its clauses include normative reference documents; terms and definitions.

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Document preview — GB/T 43208.1-2023

National Standard of the People's Republic of China

ICS: 35.080
Classification: L77

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Preface
Introduction
1 Scope
2 Normative reference documents
3 Terms and Definitions
4 Intelligent operation and maintenance framework
4.1 Overview
4.2 Framework diagram
4.3 Intelligent features
5 Organizational Governance
5.1 Overview
5.2 Organizational strategy
5.3 Management Policy
5.4 Organizational Structure
5.5 Organizational Culture
5.6 Stakeholder needs and expectations
6 Intelligent operation and maintenance scenario implementation
6.1 Overview
6.2 Scenario analysis
6.3 Scene construction
6.4 Scenario delivery
6.5 Effect evaluation
7 Competency Domain
7.1 Data management capability domain
7.2 Analytical decision-making ability domain
7.3 Automatic control capability domain
Appendix A (informative) Description of common intelligent operation and maintenance scenarios
Appendix B (Informative) Scenario Capability Analysis Example

1 Scope

This document establishes the intelligent operation and maintenance framework, stipulates the organizational governance of the intelligent operation and maintenance organization, the realization of intelligent operation and maintenance scenarios, and the generalization of capability domains.

Require.

This document applies to.

a) The organization identifies intelligent operation and maintenance activities and evaluates its own conditions and capabilities;

b) Intelligent operation and maintenance organization’s own construction, management and evaluation;

c) Third parties measure and evaluate the intelligent operation and maintenance organization.

2 Normative reference documents

The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, the dated quotations

For undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to this document.

GB/T 28827.1 Information technology service operation and maintenance Part 1.General requirements

3 Terms and definitions

The terms and definitions defined in GB/T 28827.1 and the following apply to this document.

3.1

Operation and maintenance services with several artificial intelligence characteristics such as perception, description, self-learning, diagnosis, decision-making, self-execution, and self-adaptation.

3.2

In order to achieve specific operation and maintenance goals and embody intelligent features, the combination of personnel, activities and objects required.

3.3 people

Relevant personnel engaged in intelligent operation and maintenance work.

Note. Personnel include operation and maintenance personnel, R&D personnel and management personnel in the field of intelligent operation and maintenance.

[Source. GB/T 28827.1-2022, 3.4, with modifications]

3.4 organization

In order to achieve intelligent operation and maintenance goals, entities or virtual teams that constitute their own functions are composed of responsibilities, authorities and mutual relationships.

3.5 technology

Implement tools, systems and related architectures for intelligent operation and maintenance.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 39 pages — is available in the English PDF.

Referenced standards

Normative references

GB/T 28827.1Information technology service—Operations and maintenance—Part 1: General requirements

Cited by

Similar standards

GB 38031-2025|GB/T43208.1-2023|GB/T 1.1-2020|GB/T 43208|GB/T 28827.1|GB/T 28827.1-2022|GB/T 42450|GB/T 39788

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