GB/T 41306-2022General requirement for internet-based personal knowledge service (English PDF)

3.1 Knowledge service

The service activity which takes knowledge products as the core to carry out knowledge identification, development, quality test, transaction and delivery, customer support and evaluation.

3.2 Personal knowledge service

The knowledge service provided for individuals.

3.3 Knowledge product

The intellectual achievement produced through the creative activity of an individual person or organization.

3.4 Personal knowledge service platform

The network information platform which provides knowledge services.

3.5 Knowledge producer

The organization or individual which provides knowledge products.

3.6 Knowledge worker

Persons who carry out work related to the production and service of knowledge products.

Note: Knowledge workers include personal knowledge service platform's operation and service personnel, knowledge producers, platform technical personnel, etc.

3.7 Knowledge operators

Organizations or individuals engaged in knowledge service business activities through the personal knowledge service platform.

3.8 Knowledge consumer

An individual user who uses knowledge products.

4.1 Reference framework

b) Knowledge of personal operation skills, methods and tools, such as computer operation, network retrieval, car driving and other knowledge;

c) Knowledge of personal social interactions, such as foreign languages, dialects, communication skills and other knowledge;

d) Knowledge of personal leisure and entertainment, such as local customs and practices, film and television, music, opera and other knowledge;

e) Knowledge of personal health, wellness and fitness, such as disease prevention and treatment, fitness, exercise, health preservation and other knowledge;

f) Knowledge of personal financial services, such as funds, stocks and other related knowledge.

Note: The above items are only a descriptive introduction to personal knowledge. The contents may overlap and are not used as a basis for classification.

4.3 Form of knowledge product

4.3.1 Overview

Personal knowledge can be tacit knowledge contained in the minds of knowledge producers, or explicit knowledge expressed through works, CDs, self-media, blogs, audio, and video, etc. The knowledge products provided on the personal knowledge service platform can be knowledge services such as live courses, pre-recorded voice courses, knowledge Q & A provided by knowledge producers; or physical products such as e-books, CDs, courseware, and works.

4.3.2 Tacit knowledge product

Knowledge transfer services provided by knowledge producers for individuals through voice, video and other forms, include but are not limited to:

a) On-site explanation courses;

b) Real-time and/or delayed knowledge Q & A for individuals.

4.3.3 Explicit knowledge product

Knowledge products provided by knowledge workers in the form of electronic files, paper files, physical models, etc. through knowledge design and production, include but are not limited to:

a) E-books;

b) Paper books;

c) Audiobooks;

d) Question bank;

e) Physical models;

f) Data storage devices containing knowledge content.

5.1 Identification

By analyzing the knowledge service market, knowledge operators discover and accurately locate:

a) Potential markets, to discover valuable knowledge products or knowledge services;

b) Potential knowledge consumers, to help them achieve cognitive upgrading, ability enhancement and self-development;

c) Potential knowledge producers, to discover organizations or individuals that possess knowledge and have market value.

5.2 Development

5.2.1 Design

The design shall include the following:

a) Determine the knowledge product's target customer, customer size, product cost, and carrier form;

b) Communicate and determine intellectual property ownership.

5.2.2 Production

In the production stage of knowledge products, it shall meet the following requirements:

a) According to the preliminary design plan of the product, complete the writing of knowledge content, image-text layout, audio and video production, etc.;

b) Conduct necessary training for knowledge producers, including the functions of the personal knowledge service platform and service validity period;

c) Notify timely customers of relevant information of knowledge products such as courses;

d) Form relatively fixed product specifications, such as audio and video duration,

5.6.2 External audit

For knowledge products with strong subject specialization, it is advisable to introduce a third-party specialized organization, to evaluate the quality of knowledge products, to ensure that they meet the requirements of 5.3.

6.1 Knowledge producer

Knowledge producers shall meet the following requirements:

a) Have the high-quality knowledge resources required by the market, such as having multiple perspectives for building a cognitive world, having the ability of cognitive upgrading and solving specific problems;

b) Good credit, without bad speech record.

6.2 Collaborator

Collaborators shall meet the following requirements:

a) Possess certain subject expertise;

b) Be proficient in using the personal knowledge service platform;

c) Have the ability to assist knowledge producers to continuously optimize knowledge products.

6.3 Quality tester

Quality testers shall meet the following requirements:

a) Be familiar with the specifications and features of knowledge products; have expertise in related fields;

b) Be able to use an operable audit system, to evaluate the quality of knowledge services or knowledge products;

c) Feedback the audit results to knowledge producers in a timely manner; put forward suggestions for improvement.

6.4 Technical personnel

The personal knowledge service platform should set up relevant technical personnel, including software product developers, artificial intelligence analysts, platform maintainers, etc., to carry out the following work:

a) Develop corresponding software products for knowledge products;

b) Track the development trend of technology; continuously improve the personal knowledge service platform;

c) Use related technologies such as big data and artificial intelligence, to analyze deep-level market demand;

d) Provide reliable management and maintenance services and related technical support for the continuous and stable operation of personal knowledge service platform.

7.1 General requirements

The personal knowledge service platform shall meet the following basic requirements:

a) Satisfy 7x24 h stable operation service;

b) Interface is friendly and easy to use;

c) Ensure data transmission security and avoid major security breaches.

7.2 Functional requirements

The personal knowledge service platform shall have the following functions:

a) Support users' online registration, login, password management, authority management, etc.;

b) Support online transactions and payments for knowledge products or knowledge services;

c) Support the traceability management of knowledge products;

d) Use and viewing of purchased knowledge products or knowledge services;

e) Support online use of various media such as image-text, audio, and video;

f) Within the scope of the corresponding authority, support the classification, search, sharing and downloading of knowledge products;

g) Customer feedback, complaints, reports, online services;

h) Online interaction between knowledge consumers and knowledge producers.