GB/T 38354-2019Specification for service and management of rural electronic commerce service stations (English PDF)

2.1 Rural e-commerce service stations (points)

Utilize e-commerce platform to provide convenience services such as commodity purchasing, product sales, e-commerce knowledge training, logistics and distribution for residents in the village

Village service station (point).

2.2 Rural e-commerce service stations (points) operating units

Organization responsible for the overall distribution, operation and service of rural e-commerce service stations (points) in a certain area.

Note. Rural e-commerce service stations (points) operating units establish a unified operation and service model for rural e-commerce service stations (points) in the region, and provide them with

For business training, technical support, information consulting, product docking, logistics and other services.

3.1 Site selection

3.1.1

The service station (point) should be located in a place where the villagers' daily activities are concentrated, the transportation is relatively convenient, and the network and logistics are accessible.

3.1.2

Service stations (points) should be located in the original rural shops, supply and marketing cooperatives, post offices, villagers 'activity centers, villagers' own houses, rural youth

Renovate and use existing places such as entrepreneurial bases, farmer professional cooperatives, family farms, and enterprises.

3.2 Equipment and Facilities Configuration Requirements

3.2.1

The service station (point) should have a fixed business place, and the actual area of use should not be less than 10m2, with purchasing, commissioning, display, express delivery

And other functions.

3.2.2

It should be equipped with the necessary network software and hardware facilities (computers, network broadband, routers) to be able to access the Internet and connect to e-commerce platforms or public

Service information platform. If possible, it should be equipped with a code reader and an LCD TV used to display product information of e-commerce platforms. Facilities and equipment should

Ensure normal operation.

3.2.3

Corresponding service facilities should be provided, including desks, chairs, display cabinets, information racks, receiving and dispatching baskets, event poster boards, etc.

3.2.4

Fire-fighting equipment such as fire extinguishers shall be provided, and sanitary measures such as anti-rat, anti-fly and anti-cockroach shall be taken. Conditional service stations (points) can be installed

Video surveillance equipment or anti-theft security system.

3.2.5

The service station (point) operating unit should have a unified name and logo, and uniformly design and set up the station (point) plaque, door shop sign, and window advertisement

Brand, mobile light box, etc., with healthy content, standardized writing, beautiful and tidy, and meet relevant safety technical requirements.

3.2.6

The necessary service information identification shall be provided, and the responsibilities of service stations (points), service functions and charging standards, and service processes shall be prominently displayed.

Marked.