GB/T 37961-2019Information technology service—Basic requirements for service (English PDF)

3.1 Service

A way for the supplier to deliver value to the demander in order to achieve the desired result of the demander.

3.2 Information Technology Service

A series of service processes provided by the supplier in accordance with the demand for the development and application of information technology and the results produced by the process.

3.3 Results

Activity deliverables or final deliverables in the service delivery process.

3.4 supplier

Organizations or individuals that provide information technology services.

3.5 Demand side

Organizations or individuals that need information technology services.

3.6 Owner unit

Units that have the qualifications of the main body of the information system engineering (including operation and maintenance) contract and the ability to pay for the engineering and related services.

6.1 Overview

This chapter focuses on information planning, information system design, information technology management consulting, information system engineering supervision, testing, evaluation and certification, information

Technical training and other services are required.

6.2 Information planning

Information planning services mainly cover business system architecture analysis, business process analysis and optimization, business management optimization design, information architecture

The process of blueprint design, informatization investment estimation, formulation of informatization planning and related results. Specific requirements are as follows.

a) Business system architecture analysis and its results should at least include.

1) Activities. Analysis of the demand-side development strategy and definition of business capabilities;

Results. Business capability analysis report.

2) Activities. the development of the demand-side's information capabilities;

Achievement. Analysis report of informatization capability.

3) Activities. determination of informatization goals;

Achievement. Informatization target report.

b) Business process analysis and optimization and its results shall at least include.

Activities. Organizational business process analysis, risk and efficiency assessment;

Results. Business process optimization program.

c) Business management optimization design and its results should at least include.

Activities. Analyze the suitability and compliance assessment of business management;

Results. Business management optimization plan.

d) The blueprint design of the information architecture and its results should at least include.

Activity. Application system component architecture definition;

Achievement. technical architecture program.

e) Informatization investment estimation and its results should at least include.

Activity. Analysis of the benefits of information investment;

Outcome. Informatization investment budget report.

f) The formulation of an informatization plan and its results should at least include.

Activities. overall planning of informatization;

Achievement. Informatization planning program.

6.3 Information system design

6.4 Information Technology Management Consulting

Information technology management consulting services mainly cover management concept introduction, gap analysis, consulting program design, implementation and operation, evaluation and improvement

And other processes and related results. Specific requirements are as follows.

a) The introduction of management concepts and their results shall at least include.

1) Activities. management concept training;

Results. training materials and related records.

2) Activity. Conduct management status interviews with stakeholders;

Results. Interview plan and interview records.

b) The gap analysis and its results should include at least.

1) Activities. survey of current situation;

Achievements. research records and research reports.

2) Activity. problem diagnosis;

Outcome. Problem diagnosis report.

c) The consulting plan design and its results should at least include.

Activities. Analysis and design of consulting solutions;

Results. Consulting solutions.

d) Implementation and operation and their results shall at least include.

1) Activities. Management process and organizational structure optimization and implementation guidance;

Achievement. Optimization plan.

2) Activities. Guidance on the standardization and institutionalization of management processes and organizational structures;

Results. Management system and process design plan.

e) Evaluation and improvement and their results shall at least include.

1) Activities. Evaluation, diagnosis and analysis of the achievement of the consultation goals;

Results. Evaluation and diagnosis, analysis report.

2) Activities. the results and effects of consulting services are improved;

Results. Improved reports.

6.5 Information system engineering supervision

Information system engineering supervision services mainly cover supervision preparation, supervision planning preparation, supervision implementation and operation, supervision work transfer and summary, etc.

Process and related results. Specific requirements are as follows.

a) Supervision preparation and its results shall at least include.

1) Activities. the determination of the chief supervision engineer and the supervision organization;

Achievements. Supervision personnel, supervision organization structure and responsibility and authority scheme.

2) Activities. the basic situation of the owner unit, the contractor and the familiarity and understanding of the content of the contract;

Results. Supervision files.

b) The preparation of supervision planning and its results shall include at least.

1) Process. overall planning of supervision work;

Achievement. Supervision planning plan.

2) Process. detailed planning for the implementation of professional field supervision;

Achievement. Supervision and implementation details plan.

c) Supervision implementation and operation and its results shall at least include.

1) Activities. Witness the legitimacy and compliance of the bidding process of informatization projects;

Achievement. Bidding supervision report.

2) Activity. review of the implementation plan of the informatization project;

Achievement. Implementation plan supervision opinion report.

3) Activities. supervision and review of the implementation process of informatization projects;

Achievement. Implementation process supervision opinion report.

4) Activities. supervision and review of project payment;

Achievements. reporting procedures and supervision opinions report.

5) Activity. Review of the acceptance plan of the information technology project;

Achievement. Supervisory opinion report of the acceptance plan.

6) Activities. review of acceptance conditions of informatization projects and acceptance assistance;

Achievements. Acceptance of supervision records and supervision opinion reports.

7) Activities. assistance in bidding supervision for information operation and maintenance projects;

Achievement. O&M bidding supervision opinion report.

8) Activity. Supervision and review of the implementation of information operation and maintenance project supervision;

Results. Operation and maintenance supervision report.

9) Activity. Evaluation and confirmation of the implementation effect of information operation and maintenance projects;

Results. Evaluation report and supervision report.

d) The transfer and summary of supervision work and its results shall at least include.

1) Activity. Submit the supervision file information to the owner unit;

Achievements. change materials, supervision guidance documents, supervision activity record documents.

2) Activity. Summary of supervision work;

Outcome. Summary report.

6.6 Test evaluation certification

Testing, evaluation and certification services mainly cover the needs analysis, planning and design, implementation and other processes and related results. Specific requirements are as follows.

a) Testing service

1) The test requirement analysis and its results should at least include.

Activities. analysis and preparation of test content, test standards, methods, tools, equipment, and use cases;

Outcome. Test requirement analysis report.

2) Test planning and design and its results should at least include.

Activities. determination of test objectives, test methods, test progress, and personnel capabilities;

Outcome. Test plan.

3) Test implementation and its results should at least include.

Activities. product or system function and performance testing;

Results. Test report.

b) Evaluation service

1) The assessment needs analysis and its results should at least include.

Activities. determination and analysis of evaluation scope, evaluation type, and evaluation time;

Outcome. Evaluation needs analysis report.

2) Evaluation planning and design and its results should at least include.

Activities. determination of evaluation goals, evaluation methods, evaluation progress, and appraisers' capabilities;

Outcome. Evaluation plan.

3) Evaluation implementation and its results should at least include.

Activities. document review and on-site evaluation;

Outcome. Evaluation report.

c) Certification service

1) The certification requirements analysis and its results shall at least include.

Activities. determination and analysis of certification scope, certification type, and certification time;

Outcome. Certification demand analysis report.

2) Certification planning and design and its results shall at least include.

Activities. determination of certification goals, certification methods, certification progress, and certifier capabilities;

Results. Certification scheme.

3) Certification implementation and its results shall include at least.

Activities. document review and on-site certification;

Achievement. certification report, certification certificate.

6.7 Information Technology Training

Information technology training services mainly cover the processes and related results of demand determination, training development, training implementation, and training effect evaluation.

Specific requirements are as follows.

a) The determination of needs and its results shall at least include.

Process. survey and analysis of training needs;

Results. Demand analysis report.

b) Course development and its results should at least include.

Process. Confirmation of course theme, course content, teachers, teaching materials and reference materials;

Outcome. course plan.

c) The development of the training program and its results should at least include.

Process. training plan formulation;

Outcome. Training program.

d) The admission announcement and its results should at least include.

Process. release of enrollment information;

Results. Admissions Guide.

e) Training implementation and its results should at least include.

1) Activities. course teaching;

Achievements. courseware, course materials.

2) Activity. Evaluation of the learning achievement of the training object;

Results. Exam records.

3) Activities. issuance of training certificates;

Outcome. Training certificate.

f) The training effect evaluation and its results should at least include.

1) Activities. training quality monitoring;

Outcome. Satisfaction survey report.

2) Activities. overall evaluation of the training process;

Outcome. Evaluation report.

7.1 Overview

This chapter puts forward requirements for services such as hardware design, software design and development.

7.2 Hardware design

Hardware design services mainly cover requirements analysis, feasibility analysis, program demonstration, detailed design, test verification and other processes and related costs.

fruit. Specific requirements are as follows.

a) The needs analysis and its results should at least include.

1) Activities. communication and collection of technical requirements;

Achievement. technical agreement, technical requirement report.

2) Activity. needs review;

Achievements. review records, issue tracking verification records.

b) The feasibility analysis and its results should at least include.

Activities. feasibility research;

Results. Feasibility analysis report or project demonstration report.

c) The project demonstration and its results should at least include.

1) Activities. design of technical solutions;

Results. technical solutions.

2) Activity. analysis of the design plan;

Outcome. Design plan.

3) Activity. plan review;

Achievements. review records, issue tracking verification records.

d) The detailed design and its results shall at least include.

1) Activities. internal and external interface design;

Outcome. System specification program.

2) Activities. logic design, application design, electrical design, structural design, embedded software design, etc., integrated circuit design should also

Including system-level design, front-end design, back-end design, packaging design, etc.;

Achievements. schematic diagram, structure diagram, PCB design diagram.

3) Activities. product functional performance design;

Results. Technical report, user manual.

4) Activities. process design;

Achievements. process documents, production drawings.

5) Activity. determination of product acceptance criteria;

Achievements. product specifications, ATE test specifications, sample test specifications, compliance test specifications, software test specifications.

e) Test verification and its results shall at least include.

1) Activity. design verification;

Outcome. verification calculation or verification review report.

2) Activity. test verification;

Results. Test report.

3) Activities. acceptance of design results;

Achievements. scientific calculation and simulation report; reliability, maintainability, supportability, safety report; new technology, new equipment, new

Process report; environmental test report; acceptance report; verification report at each design stage of integrated circuit.

7.3 Software design and development

Software design and development services mainly cover software requirements analysis, software design, software development, software item integration, software testing, software installation

The process of installation, software acceptance support and other related results. Specific requirements are as follows.

a) Software requirements analysis and its results shall at least include.

1) Activities. software functional requirements, external interfaces, non-functional requirements analysis;

Results. Software requirement analysis report, software requirement priority management table.

2) Activities. establishment and change of software requirements baseline;

Results. Software requirements baseline report.

b) The software design and its results shall at least include.

1) Activities. software architecture design and baseline establishment;

Results. software architecture design report, software architecture design baseline report.

2) Activities. design of internal and external interfaces of software components;

Outcome. Software component design report.

3) Activities. detailed design of software functions;

Achievement. Detailed design report of software functions.

c) Software development and its results shall at least include.

1) Activity. software unit code development;

Results. software code.

2) Activities. verification of software units;

Results. Unit test cases, unit test reports.

d) Software item integration and its results shall at least include.

1) Activity. Development of software item integration strategy;

Achievement. Software item integration scheme.

2) Activity. development of verification criteria for software items;

Results. Software item integration test cases.

3) Activities. software item integration;

Achievement. software item integrated components.

4) Activity. software item integration test;

Results. Software item integration test report.

e) Software testing and its results shall include at least.

1) Activity. test plan formulation;

Outcome. Test plan.

2) Activity. test case design;

Outcome. Test case.

3) Activity. Preparation of test environment;

Outcome. Test environment.

4) Activity. test implementation;

Results. Test report.

f) The software installation and its results shall at least include.

1) Activities. software installation strategy and standard formulation;

Results. Software installation program.

2) Activity. software installation;

Results. Software product package.

3) Activity. Software installation evaluation;

Achievement. Software installation test evaluation report.

g) Software acceptance support and its results shall at least include.

1) Activities. software product acceptance review and test support;

Achievement. software acceptance report, test report.

2) Activities. software product training;

Results. training materials, training records.

8.1 Overview

This chapter focuses on services such as basic environment integration implementation, hardware integration implementation, software integration implementation, security integration implementation, and system integration implementation management.

Service requests.

8.2 Basic environment integration implementation

Basic environment integration implementation services mainly cover requirements analysis, planning and design, integration deployment, testing/online acceptance and other processes and related costs.

fruit. Specific requirements are as follows.

a) The needs analysis and its results should at least include.

1) Activi...