GB/T 36740-2018Service specifications of commercial trade and leisure zone (English PDF)
商贸休闲区服务规范
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
September 28, 2018
Implementation date
April 1, 2019
Scope
GB/T 36740-2018 is the English-translated version of 商贸休闲区服务规范.
GB/T 36740-2018 sets out service requirements for commercial trade and leisure zones, the shopping districts that combine commercial functions with leisure facilities, such as large complex business centres and leisure pedestrian streets.
It covers general requirements, leisure facilities and the services provided in them, the leisure environment, brand building and promotion, and the infrastructure and service assurance behind the zone.
It defines leisure, leisure shopping and the zone itself, and asks for a special plan that combines shopping with a range of leisure activities. Its references include GB 9664 on hygiene in cultural and recreation sites, the public information symbols of GB/T 10001.1 and GB/T 10001.2 and GB/T 18973 on tourist toilets.
It applies to the service and management of all kinds of such zones, was issued on 28 September 2018 and has applied since 1 April 2019.
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Document preview — GB/T 36740-2018
National Standard of the People's Republic of China
- ICS
- 03.080.01
- Classification
- A 12
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and Definitions
- 4 General requirements
- 5 Leisure facilities and service requirements
- 6 leisure environment
- 7 Brand and Promotion
- 8 Infrastructure and Service Assurance
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
Introduction
To enrich the leisure function of the business district with the shopping content as the main content, standardize management services, improve the overall quality, and promote the sustainable development of the leisure function area of trade, this standard is specially formulated.
1 Scope
This standard stipulates the leisure facilities and service contents of the business and leisure area, and the leisure facilities and services and leisure atmosphere of the business and leisure area, and requirements were placed with the environment, brand building and leisure protection.
This standard applies to the service and management of various business and leisure areas.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this document. For undated references, the latest edition (including all amendments) applies to this document.
GB 9664 Cultural and Recreation Site Health Standards
GB/T 10001.1 Common information graphical symbols - Part 1: General symbols
GB/T 10001.2 Marking public information graphic symbols - Part 2: Tourism and leisure symbols
GB 16153 restaurant (restaurant) hygiene standard
GB/T 18973 Division and Evaluation of Quality Levels of Tourist Toilets
3 Terms and definitions
The following terms and definitions apply to this document.
3.1 Leisure
Individuals have different discretionary time in addition to the time required for daily work and physiology, such as work, study, housework, and sleep. arrangement, which leads to a happy state of mind and body. [GB/T 31175-2014, definition 2.2]
3.2 Leisure shopping
In leisure time, focusing on the spiritual needs of shopping and related dining and entertainment experiences, taking into account the material needs of shopping activity.
3.3 Business and leisure area
It has relatively clear regional boundaries, outstanding commercial functions, complete leisure facilities and services, rich leisure atmosphere, and rich leisure industry. The leisure brand is distinct, and it has strong attraction and gathering effect on local residents and foreign tourists, satisfying the happiness, experience and resonance of casual people.
Note: According to different types, it can be divided into comprehensive business and leisure area and professional business and leisure area. Comprehensive business and leisure area, such as a complex large-scale business center; professional business and leisure areas such as leisure and pedestrian streets.
4 General requirements
4.1 Special plans for business and leisure areas should be prepared to combine shopping functions with various leisure activities, and leisure facilities and casual wear.
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
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Related Standards
GB/T 10001.1-2023 — Public information graphical symbols - Part 1: General symbols
GB/T 10001.2-2021 — Public information graphical symbols - Part 2: Symbols for tourism and entertainment
GB/T 18973-2022 — Quality requirements and evaluation of tourism toilets
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GB/T 36740-2018
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