GB/T 36721-2018Specification for museum audience service (English PDF)
博物馆开放服务规范
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
September 28, 2018
Implementation date
April 1, 2019
Scope
GB/T 36721-2018 is the English-translated version of 博物馆开放服务规范.
GB/T 36721-2018 is the Chinese national specification for the services museums offer visitors while they are open.
It sets general rules, the basic conditions for opening and the requirements for staff, then deals in turn with ticketing, consulting, exhibition, education, security, cleaning, business and other services, and ends with the management of service quality.
It defines the museum, museum audience service and audience capacity, the largest number of visitors the open area can take in a unit of time while exhibits and visitors stay safe.
Its references include safety and fire signs, indoor and ambient air quality, museum hygiene and museum lighting design. It applies to museums of all kinds across the country, and museums set up by cultural relics protection units may refer to it. It was issued on 28 September 2018 and has applied since 1 April 2019.
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Document preview — GB/T 36721-2018
National Standard of the People's Republic of China
- ICS
- 03.080.99
- Classification
- A 20
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Foreword
- 1 Scope
- 2 Normative references
- 3 Terms and Definitions
- 4 General
- 5 open basic conditions
- 6 Staff requirements
- 7 ticket service
- 8 Consulting Services
- 9 Exhibition Services
- 10 Education Services
- 11 Security Services
- 12 Cleaning Services
- 13 Business Services
- 14 Other services
- 15 Quality of Service Management
- Reference
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
1 Scope
This standard stipulates the general rules for the opening of museums, basic conditions for opening, staff requirements, ticketing services and various services and services. The basic content and requirements of volume management.
This standard applies to the open services of various museums across the country. The open service of the museum established by the cultural relics protection unit can be referred to This standard is implemented.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this document. For undated references, the latest edition (including all amendments) applies to this document.
GB 2894 safety signs and guidelines for their use
GB 3095 Ambient Air Quality Standard
GB 9669 Hygienic standard for libraries, museums, art galleries, exhibition halls
GB 13495.1 Fire safety signs Part 1. Signs
GB/T 17242 Complaint Handling Guide
GB/T 18883 indoor air quality standard
GB/T 23863 Museum Lighting Design Specification
GB/T 28227.2 Cultural Service Quality Management System Implementation Guide Part 2. Indoor Museum
GB/T 28227.3 Cultural Services Quality Management System Implementation Guide Part 3. Outdoor Museum
JGJ66 Museum Architectural Design Code
3 Terms and definitions
The following terms and definitions apply to this document.
3.1 Museum
For the purpose of education, research and appreciation, collecting, protecting and presenting to the public the witnesses of human activities and the natural environment, through the registration management machine Non-profit organizations registered in accordance with the law.
3.2 Museum open service
The museum provides ticketing, consulting, exhibition, education, security, cleaning, business and other activities to the audience during opening hours and open areas. Guarantee.
3.3 Audience capacity
Under the premise of ensuring the safety of exhibits and audiences, the maximum number of visitors that the open area of the museum can withstand in a unit of time.
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
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Related Standards
GB 13495.1-2015 — Fire safety signs - Part 1: Signs
GB 2894-2025 — Safety colours and safety signs
GB 3095-2012 — Ambient air quality standards
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GB/T 36721-2018
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