GB/T 28227.2-2011Guidelines for the implementation of the quality management system of cultural service -- Part 2: Indoor museum (English PDF)

Foreword

GB/T 28227 "Cultural Service Quality Management System Implementation Guide" is divided into seven parts.

--- Part 1. General;

--- Part 2. Indoor Museums;

--- Part 3. Outdoor museum;

--- Part 4. audio and video products sales and leasing;

--- Part 5. audiovisual and electronic publications replication;

--- Part 6. Cinema;

--- Part 7. theater.

This section GB/T Part of 228,227.

This part of the service by the National Standardization Technical Committee (SAC/TC264) centralized.

This section drafted by. China National Institute of Standardization, China Social Cultural Development Foundation, the Association for Quality Assurance Center, China Certification and Accreditation can Association, China National Accreditation Center, Zhoukoudian Museum Quality Mark Certification Group Co., China's exports Commodities Packaging Research Institute.

1 Scope

GB/T 28227 in this section gives the indoor museum quality management system, management responsibility, resource management, service implementation and measurement, Analysis and improved content.

The requirements of this section for all kinds of indoor museum are generic, if any of the requirements of this section due to the characteristics of the museum and its services when not applicable, it can be considered for exclusion. However, deletion of this section is limited to those in Chapter 7 does not affect the indoor museum offers meets Terms of ability or responsibility of the customer and applicable statutory and regulatory requirements, or can not claim to comply with this part.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein Member. For undated references, the latest edition (including any amendments) applies to this document.

GB/T 19000 Quality management systems - Fundamentals and vocabulary (ISO 9000:2005, IDT) GB/T 19001 quality management system requirements (ISO 9001:2008, IDT)

3 Terms and Definitions

GB/T 19000 and established the following terms and definitions apply to this part of the GB/T 28227 of.

Indoor museum Collection, conservation, research, exhibition of human activities and the natural environment was witness indoor places.

Collection colection Collect testimony was preserved nature and human civilization.

Museum Service Museum business is directly related to services and supporting services.

Note 1. Direct-related services, such as collections of gathering, publicity, exhibitions, lectures and sold (return) tickets.

Note 2. ancillary services, such as the sale of souvenirs, seminars and the like.

4 Quality Management System