GB/T 36311-2018Electronic commerce management system—Requirements (English PDF)
电子商务管理体系 要求
This is a limited preview
Buy now to download the full PDF (17 pages)
Need quotation for your management?
Get a formal quotation for GB/T 36311-2018 in 30 minutes.
Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
June 7, 2018
Implementation date
October 1, 2018
Scope
GB/T 36311-2018 is the English-translated version of 电子商务管理体系 要求.
GB/T 36311-2018 sets out the requirements for an e-commerce management system, following the structure of a management system standard.
After the terms and definitions it covers the organization and its context, leadership and commitment, strategy, roles and communication, planning to address risks and opportunities, objectives and system change, resources, competence, awareness and documented information.
The operational part deals with key process planning and control, operation management, supply chain management, marketing, information, fund and information security management, and the standard closes with performance evaluation, internal audit, management review, nonconformity, corrective action and continual improvement.
It applies to organizations, including B2B and B2C e-commerce enterprises, that establish, implement and evaluate an e-commerce management system. It was issued on 7 June 2018 and has applied since 1 October 2018.
Found what you need?
Document preview — GB/T 36311-2018
National Standard of the People's Republic of China
- ICS
- 03.080.99
- Classification
- A 00
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Foreword
- 1 Scope
- 2 Terms and Definitions
- 3 Organizational Environment
- 3.1 Organization and its environment
- 3.2 Relevant party needs and expectations
- 3.3 Scope of the e-commerce management system
- 3.4 E-commerce management system and its process
- 4 Leadership
- 4.1 Leadership and Commitment
- 4.2 Strategy
- 4.3 Position, responsibilities and authority of the organization
- 4.4 Internal and external communication
- 5 Planning
- 5.1 Measures to address risks and opportunities
- 5.2 Objectives and Planning
- 5.3 Planning of System Change
- 6 Resources and capabilities
- 6.1 Resources
- 6.2 Ability
- 6.3 Consciousness
- 6.4 written information
- 7 Run
- 7.1 Key Process Planning and Control
- 7.2 Operation Management
- 7.3 Supply Chain Management
- 7.4 Marketing Management
- 7.5 Information Management
- 7.6 Fund Management
- 7.7 Information Security Management
- 8 Performance Evaluation
- 8.1 Monitoring, measurement, analysis and evaluation
- 8.2 Internal Audit
- 8.3 Management Review
- 9 Improvement
- 9.1 General
- 9.2 Non-compliance and corrective actions
- 9.3 Continuous Improvement
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
1 Scope
This standard specifies the terms and definitions of the e-commerce management system, organizational environment, leadership, planning, resources and capabilities, operations, performance Basic requirements for evaluation and improvement, and regulate the operation of operations, supply chain, marketing, information, capital and security in e-commerce activities Management requirements.
This standard applies to the establishment, implementation and evaluation of the relevant organization's e-commerce management system.
2 Terms and definitions
The following terms and definitions apply to this document.
2.1 E-commerce
Business activities in electronic form.
Note: Business activities are carried out between the main entities of economic activities using modern information technology and network technologies (including Internet, mobile networks and other information networks). Part or all of the key business activities such as pick-up, signing, and payment, including goods transactions, service transactions, and intellectual property transactions. [GB/T 31524-2015, definition 3.1]
2.2 Organization
A person or group of people whose functions, responsibilities, and relationships constitute their own functions in order to achieve their goals.
Note 1. The organizations in this standard include B2B and B2C types of e-commerce enterprises.
Note 2. Rewrite GB/T 19000-2016, definition 3.2.1.
2.3 Management system
In the whole process of e-commerce, the organization establishes strategies and goals and the interrelationship or interaction of the processes to achieve them Group elements.
Note: Rewrite GB/T 19000-2016, definition 3.5.3.
2.4 Strategy
The overall development plan and action plan developed by the organization to enhance e-commerce capabilities and improve e-commerce performance.
2.5 Supply chain
In the production and distribution process, the network chain structure formed by providing products or services to end users. [GB/T 18354-2006, definition 2.5]
2.6 Supply chain management
Plan, organize, coordinate and control all activities involved in the supply chain. [GB/T 18354-2006, definition 2.6]
......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 17 pages — is available in the English PDF.
Referenced standards
Similar standards
How to Download GB/T 36311-2018
- 1
Add to cart
Click "Download PDF" on this page and choose "Buy this standard". You can add more standards before checkout.
- 2
Checkout
Enter your email and billing details. Payment is processed securely by Stripe (cards or bank transfer). Prefer bank details? Request a quotation (min. order $300).
- 3
Instant delivery (0–9 sec)
Delivery is automatic: within seconds of payment you'll receive an email with a secure download link. The link stays valid for 72 hours.
- 4
Invoice included
A tax invoice is attached to the confirmation email. Need a custom invoice? Contact us.
Related Standards
GB/T 10003-2026 — Biaxially oriented polypropylene (BOPP) film
GB/T 10004-2026 — Plastic/Plastic laminated films and pouches for packaging
GB/T 10007-2026 — Rigid cellular plastics - Determination of shear properties
Secure payment via Stripe
Payments accepted
GB/T 36311-2018
$295.00