GB/T 35963-2018Household and similar electrical appliances complete-set home appliance service (English PDF)
家用和类似用途电器成套家电服务规范
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
February 6, 2018
Implementation date
September 1, 2018
Scope
GB/T 35963-2018 is the English-translated version of 家用和类似用途电器成套家电服务规范.
GB/T 35963-2018 sets out what a complete-set home appliance service must offer: the design, installation, debugging, consultation, maintenance and repair of a group of household appliances of two or more categories from one brand.
It defines the service and the service party, and lays down requirements for service providers, including the working equipment, inspection instruments and labour protection they must have and the regular calibration of their measuring instruments.
The service content starts with design, where the provider proposes a complete solution and advises before installation on positions, space and water, electricity and gas connections, and continues with distribution, delivering all products at once after checking them against the purchase list, at a time agreed with the consumer 24 h ahead. It was issued on 6 February 2018 and has applied since 1 September 2018.
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Document preview — GB/T 35963-2018
National Standard of the People's Republic of China
- ICS
- 97.030
- Classification
- Y 60
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Foreword3
- 1 Scope4
- 2 Normative references4
- 3 Terms and definitions4
- 4 Requirements5
- 5 Service content6
1 Scope
This Standard specifies the requirements for and contents of household and similar electrical appliances complete-set home appliance service.
This Standard applies to the implementation of household and similar electrical appliances complete-set home appliance service.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated references, only the edition dated applies to this document. For undated references, the latest edition of the referenced documents (including all amendments) applies to this document.
GB/T 22766.1-2008, Household and similar electrical appliances - After-sales service - Part 1. General requirement
3 Terms and definitions
For the purposes of this document, the following terms and definitions and those given in GB/T 22766.1-2008 apply.
3.1 Complete-set home appliance service
The service activities including design, installation, debugging, consultation, maintenance, repair, etc. of home appliances of one group (including two or more categories) of one brand provided by service providers to consumers.
3.2 Complete-set home appliance service party
Home appliance manufacturer or third party entrusted by it, which has the capability to […]
4 Requirements
4.6 Service equipment
4.6.1 Service providers shall have the working equipment, inspection instruments and labour protection appliances which match with their scope of business.
4.6.2 The measuring instruments of service providers shall be calibrated and maintained regularly in accordance with relevant national regulations and the rules of service providers.
NOTE: The rules of service providers shall not be lower than relevant national regulations.
5 Service content
5.1 Design service
5.1.1 In accordance with the requirements and operating environments of consumers, service providers shall be capable of providing a complete set of solutions for complete-set home appliances.
5.1.2 Provide the design consultation services before the installation of complete-set home appliances in accordance with the solutions.
NOTE: The design consultation services before installation include reservation of installation positions and installation space, as well as reservation for water, electricity and gas.
5.2 Distribution service
5.2.1 Before distribution
5.2.1.1 For complete-set home appliance products which are purchased by consumers, service providers shall distribute at one time.
NOTE: This sub-clause is not applicable if service providers are not responsible for distribution.
5.2.1.2 Distribution staff shall check the products and purchasing lists of consumers to prevent incorrect distribution or omission of products.
NOTE: This sub-clause is not applicable if service providers are not responsible for distribution.
5.2.1.3 For the time and location of distribution, they shall agree with consumers 24 h ahead of time and deliver at the time agreed.
5.2.2 In distribution
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
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