GB/T 34078.3-2021General specification of electronic government common platform based on cloud computing—Part 3: Service management (English PDF)

Foreword

GB/T 34078 ``General Specification for Cloud Computing-based Public Platforms for E-government Affairs'' is expected to be divided into the following 4 parts.

---Part 1: Terms and definitions;

---Part 2: Top-level design guidelines;

---Part 3: Service Management;

---Part 4: Service Implementation. This part is Part 3 of GB/T 34078.

This section was drafted in accordance with the rules given in GB/T 1.1-2009.

Introduction

The development of e-government is in a critical transition period of changing the development mode, deepening the application and highlighting the results. Government function transformation and service-oriented Government construction puts forward newer and higher requirements for the development of e-government affairs. Emerging information technologies, industries and applications represented by cloud computing continue to The emergence has profoundly changed the technological environment and conditions for the development of e-government. Building a public platform for e-government based on cloud computing can give full play to The role of existing resources and the potential of emerging information technology, accelerate the development and innovation of e-government, improve application support service capabilities, and enhance security assurance Ability, reduce duplication of construction, avoid independent governance and information islands.

At present, various organizations that provide cloud computing-based e-government public platform services have uneven service management levels and need to establish Service object-oriented service management methods and methods are used to guide, control and standardize the service management activities of service providers. Therefore, in time Formulate a series of national standards for public e-government platforms based on cloud computing to standardize and unify the construction and operation of public e-government platforms in my country.

It is very necessary to promote the wide application of my country's e-government public platform.

After the completion of the cloud computing-based e-government public platform, in order to ensure the safe and stable operation of the cloud-based e-government public platform To implement and standardize services, safeguard the legitimate rights and interests of service users, and make service management systematized and standardized. This part of the standard is specially formulated.

1 Scope

This part of GB/T 34078 stipulates the service management principles, management mechanism, service team of public e-government platforms based on cloud computing Management requirements and management responsibilities in respect of five, service standards, risk prevention and quality assurance.

This part is applicable to the service management of public e-government platforms based on cloud computing.

Note: Unless otherwise specified, "e-government public platform" in the following chapters refers to "cloud-based e-government public platform".

2 Normative references

The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this document. For undated reference documents, the latest version (including all amendments) is applicable to this document.

GB/T 34078.1-2017 Cloud Computing-based E-government Public Platform General Specification Part 1: Terms and Definitions

3 Terms and definitions

The terms and definitions defined in GB/T 34078.1-2017 apply to this document.

4 Management Principles

E-government public platform service providers shall provide service users and individual users with a safe and reliable public e-government platform service.

When the e-government public platform service provider implements management of the e-government public platform service, it should accept the service management agency's Supervision.

5 Management mechanism