GB/T 33747-2017Agricultural service—Quality requirement for agricultural science and technology information service (English PDF)
农业社会化服务 农业科技信息服务质量要求
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
May 12, 2017
Implementation date
December 1, 2017
Scope
GB/T 33747-2017 is the English-translated version of 农业社会化服务 农业科技信息服务质量要求.
GB/T 33747-2017 sets the quality requirements for agricultural science and technology information services, the advice and data supplied to farms by public and private bodies.
It specifies what the service organisation itself must have in place, the requirements for the service delivered - its content, accuracy, timeliness and accessibility - and how service quality is evaluated and controlled, including the handling of complaints.
It applies to the management of service quality in the institutions that provide agricultural science and technology information. Extension services and the authorities that fund them use it. Issued on 12 May 2017, it has applied since 1 December 2017.
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Document preview — GB/T 33747-2017
National Standard of the People's Republic of China
- ICS
- 03.080.01
- Classification
- A 12
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Preface
- 1 Scope
- 2 normative reference document
- 3 Terms and definitions
- 5 Service requirements
Foreword
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
1 Scope
This standard specifies the requirements (organization) requirements, service requirements and service quality evaluation and control requirements for the provision of agricultural science and technology information services.
This standard applies to the provision of agricultural science and technology information services institutions (organizations) quality of service management.
2 Normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this document. For undated references, the latest edition (including all modifications) applies to this document.
GB/T 19010 Quality Management Customer Satisfaction Organizational Code of Conduct Guide
GB/T 19012 Quality Management Customer Satisfaction Organizational Handling Complaints Guide
GB/T 19013 Quality Management Customer Satisfaction Organization External Dispute Resolution Guide Agricultural socialization service agricultural science and technology information service supply specification GB/T 33748
3 Terms and definitions
The following terms and definitions apply to this document.
3.1 Agricultural science and technology information
Agricultural production practices and agricultural science and technology activities generated by the agricultural production and management of various types of technical information, knowledge.
4 Service organization (organization) requirements
4.1 Basic requirements
4.1.1 shall be a unit established according to law.
4.1.2 Agricultural science and technology information resources should be provided to meet the needs of clients.
4.1.3 with the service site or facilities, equipment and other hardware resources, as well as operating systems, application systems and other software resources.
4.1.4 should provide service personnel, technical experts and other human resources, the number of staff equipped with reasonable.
4.1.5 The location of the service site should give priority to the distance and coverage of the service object.
4.1.6 has a complete quality of service management system.
4.2 Personnel requirements
4.2.1 Service personnel
4.2.1.1 understand the process of agricultural production and management, with a certain degree of computer, network knowledge and operational skills.
4.2.1.2 dress neat, the use of civilized polite language.
4.2.1.3 After the job training, and through the assessment.
......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 20 pages — is available in the English PDF.
Referenced standards
Normative references
- GB/T 19010Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
- GB/T 19012Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
- GB/T 19013Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
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Related Standards
GB/T 19010-2009 — Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
GB/T 19010-2021 — Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
GB/T 19012-2008 — Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
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GB/T 33747-2017
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