GB/T 31490.7-2015Community informationization—Part 7: Technical requirement for information system (English PDF)

3.1 Data integration

Heterogeneous data from different data sources in the extraction, transformation and integration in order to achieve consistency of data, including format conversion, eliminate

Conflict and redundancy, computing, integrated, set the time properties, set defaults.

3.2 Data Warehouse

Subject-oriented, integrated, relatively stable, time-varying data sets to support management decisions.

3.3 Online analytical processing

Oriented analysis, managers or executives to enable the information from multiple perspectives fast, consistent, interactive access to land, thereby

Gain a better understanding of the data of a class of software technology.

3.4 Call Center calcenter

Telephone voice systems, set by the telephone network, the telephone switching equipment (typically voice telephone cards or telephone exchange), computer systems, digital

According to the information exchange system, database system, control software, the call signal from any telephone, automatic wake-up or activation connected thereto

Telephone voice switching equipment and computers, the computer system automatically play voice prompts, the caller according to interactive key operation, to achieve letter

Interest automatic (or manual operator-assisted) queries, automatic login, automatic issued, automatically upload function.

NOTE. a complete call center system, usually by an automatic call distribution system (ACD), interactive voice response system (IVR), computer telephony integration systems (CTI), text-to-speech system (TTS), database systems, customer relationship management (CRM), back office management (management agent) system components.