GB/T 28222-2011General principles for development of service standards (English PDF)
服务标准编写通则
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
December 30, 2011
Implementation date
April 1, 2012
Scope
GB/T 28222-2011 is the English-translated version of 服务标准编写通则.
GB/T 28222-2011 is the Chinese standard "General principles for development of service standards". Its scope clause reads: This standard specifies the basic requirements for the preparation of service standards and the main content.
This standard applies to the preparation of service standards. Its clauses include terms and definitions; basic requirements.
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Document preview — GB/T 28222-2011
National Standard of the People's Republic of China
- ICS
- 03.080
- Classification
- A 12
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Basic requirements
- Appendix A (informative) List of major content service standards
1 Scope
This standard specifies the basic requirements for the preparation of service standards and the main content.
This standard applies to the preparation of service standards.
2 Normative references
The following documents for the application of this standard is essential. For dated references, only the dated edition applies to this standard. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 1.1 Standardization Guide Part 1. Standard structure and drafting
GB/T 24620 service standards guidelines consider consumer demand
Part 1 GB/T 15624.1 services standardization Guide. General
Part of GB/T 20001.1 standard rules for the preparation of 1. Terminology
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1 Service
Service providers and customers contacted a number of activities generated during the process and its results, the result is usually invisible.
Note 1. The standard services include the delivery of software, hardware and processed material.
Note 2. The standard service covering the primary industry, secondary industry and tertiary industry.
[Change GB/T 24620-2009, Definition 3.1]
3.2 Service standards
Provision of services should meet the requirements to ensure their applicability criteria.
[GB/T 15624-2011, 3.2 Definition]
4 Basic requirements
4.1
Service standards should be based on the service industry development status and characteristics of, and conditions for the preparation of technical services.
4.2
Service standards should be prepared in accordance with customer demand, to protect customer interests, especially of the elderly, children, different cultural backgrounds and different
Expectations and interests of capacity and other special customers, specific see GB/T 24620.
4.3
Service standards should be prepared to consider safety and environmental requirements.
4.4
Service standards should ensure that the content written in clear, specific and complete.
4.5
Service standards should be prepared as much as possible to set some quantifiable technical indicators, and to ensure the applicability of technical indicators, operability and first
Progressive.
4.6
Service shall comply with drafting standards GB/T 1.1 in.
END: Draft Version (GB/T 28222-2011)
GB/T 21737-2022 | GB/T 29632-2021 | GB/T 36683-2018 | GB/T 30225-2026 | GB/T 26356-2026 | GB/T 28227.1-2011 |
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
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