GB/T 19016-2021Quality management - Guidelines for quality management in projects (English PDF)

National Standard of the People's Republic of China

Classification

A 00

Issued by: State Administration for Market Regulation, China National Standardization Administration

Contents

• Preface
• Introduction
• 1 Scope
• 2 Normative references
• 3 Terms and definitions
• 4 Project quality management system
• 4.1 Project environment and characteristics
• 4.1.1 General
• 4.1.2 Organization
• 4.1.3 Project Phases and Process
• 4.1.4 Project management process
• 4.2 Quality management principles
• 4.3 Project quality management process
• 4.4 Project Quality Plan
• 5 Project management responsibilities
• 5.1 The commitment of top management
• 5.2 Strategic Process
• 5.2.1 Application of quality management principles in the strategic process
• 5.2.2 Focus on customers
• 5.2.3 Leadership
• 5.2.4 Active participation of all employees
• 5.2.5 Process Method
• 5.2.6 Improvement
• 5.2.7 Evidence-based decision making
• 5.2.8 Relationship Management
• 5.3 Management review and progress evaluation
• 5.3.1 Management review
• 5.3.2 Progress evaluation
• 6 Project Resource Management
• 6.1 Processes related to resources
• 6.1.1 General
• 6.1.2 Resource Planning
• 6.1.3 Resource Control
• 6.2 Processes related to personnel
• 6.2.1 General
• 6.2.2 Establishment of the project organization structure
• 6.2.3 Distribution of personnel
• 6.2.4 Team building
• 7 Realization of project products/services
• 7.1 General
• 7.2 The process of interdependence
• 7.2.1 General
• 7.2.2 Project initiation and project management plan formulation
• 7.2.3 Management of interaction
• 7.2.4 Change management
• 7.2.5 Process and project closure
• 7.3 Processes related to scope
• 7.3.1 General
• 7.3.2 Scheme design
• 7.3.3 Determination and control of scope
• 7.3.4 Determination of activities
• 7.3.5 Control of activities
• 7.4 Time-related process
• 7.4.1 General
• 7.4.2 Planning of activity relevance
• 7.4.3 Estimation of duration
• 7.4.4 Formulation of the schedule
• 7.4.5 Control of schedule
• 7.5 Processes related to expenses
• 7.5.1 General
• 7.5.2 Cost estimation
• 7.5.3 Budget
• 7.5.4 Expense control
• 7.6 Processes related to communication
• 7.6.1 General
• 7.6.2 Communication planning
• 7.6.3 Information Management
• 7.6.4 Communication control
• 7.7 Processes related to risk
• 7.7.1 General
• 7.7.2 Risk identification
• 7.7.3 Risk assessment
• 7.7.4 Risk treatment
• 7.7.5 Risk control
• 7.8 The procurement process
• 7.8.1 General
• 7.8.2 Planning and control of procurement
• 7.8.3 Documents required for procurement
• 7.8.4 Management and development of external providers
• 7.8.5 Signing a contract
• 7.8.6 Contract control
• 8 Project measurement, analysis and improvement
• 8.1 General
• 8.2 Measurement and analysis
• 8.3 Improvement
• 8.3.1 Improvement of the sponsoring organization
• 8.3.2 Improvement of project organization
• Appendix A (informative) Overview of the project quality management process