GB/T 19016-2021Quality management - Guidelines for quality management in projects (English PDF)

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules of Standardization Documents"

Drafting.

This document is one of the GB/T 19000 family of standards.

This document replaces GB/T 19016-2005 "Guidelines for Quality Management of Quality Management System Projects". Correspond to GB/T 19016-2005

In addition to editorial changes, this document has made technical changes to the terminology and content to comply with the GB/T 19000-2016 Quality Management System.

System Fundamentals and Terminology", GB/T 19001-2016 "Quality Management System Requirements" and GB/T 37507-2019 "Project Management Guidelines" guarantee

Consistent.

The translation method used in this document is equivalent to ISO 10006.2017 Quality Management Guidelines for Quality Management Projects.

This document has made the following editorial changes.

--- "Customer focus" (5.2.2), "leadership" (5.2.3), "all employees actively participate" (5.2.4), "process method"

(5.2.5), "Improvement" (5.2.6), "Evidence-based decision-making" (5.2.7) and "Relationship management" (5.2.8) are expressed in terms of

ISO 9000.2015 referenced in ISO 10006.2017 is revised and consistent with GB/T 19000-2016;

--- Modify the "Project Features" in the Introduction and Chapter 1 to "Project Environment and Features", and modify the "Project Quality Management Principles" in Chapter 1

Changed to "Quality Management Principles" to be consistent with the titles and contents of 4.1 and 4.2;

--- Deleted 7.8.1 "NOTE3Theterms'purchase','acquisition'or'procurement'arealsooften

usedinthiscontext", this document translates these 3 English words as "purchasing";

--- Deleted the "Introduction" in the "ISO 21500.2012" column of Table B.1 to be equivalent to the use of ISO 21500.2012

GB/T 37507-2019 is consistent.

Introduction

This document provides guidelines for project quality management and outlines quality management principles and practices. The application of these principles and practices

Project quality objectives are very important and affect the realization of project quality objectives. This document is in conformity with GB/T 19000-2016 and GB/T 19001-2016

They are consistent and supplement the guidelines in GB/T 37507-2019.

This document provides a guide for the majority of users, suitable for various types of projects, projects can be from small to large, from simple to complex, from a single

Project to a part of the program or project portfolio, the purpose is to provide project management experience and need to ensure that its organizational application is included in the SAC/

The personnel who practice in the quality management and quality management system standards formulated by TC151 (ISO /TC176), as well as those who have quality management experience and need to

It is necessary to cooperate with the project organization to use their knowledge and experience in the project. Inevitably, some users will think that

The materials provided do not need to be so detailed; but other users need this information.

This document adopts a process method that combines "planning-implementing-checking-disposing (PDCA) cycle" and "risk-based thinking".

The differences between the two concepts of "Project Quality Management" and "Project Quality Management System" are as follows.

---Project quality management includes. project quality management system, project management responsibilities, project resource management, project product/service realization,

Project measurement, analysis and improvement;

---Project quality management system includes. project environment and characteristics, project quality management principles, project quality management process and project quality

plan.

It is generally believed that the application of project quality management has two aspects. the project process managed in the project management system; in the form of products and services

The quality of the project's output in a style presentation. Failure to satisfy either of these two aspects may have a negative impact on the project's products and services, the project's customers, and

Other related parties and the project organization have a significant impact.

Note. In other chapters of this document, "products/services" are used as the abbreviation for "products and services".

These two aspects also emphasize that it is the responsibility of the top management to achieve quality objectives, and it is required to gradually communicate the commitment to achieve quality objectives to

All levels of the organization participating in the project; but each level also needs to take responsibility for its own processes and products/services.

The formation and maintenance of project process and product/service quality requires a systematic approach. This method is designed to ensure that the customer's explicit and implicit

The requirements included are understood and met, the needs of other related parties are understood and evaluated, and the quality policy of the initiating organization is obtained in the project management.

Consider and implement.

This document is intended to be used in the environment required by the quality management system specified in GB/T 19001-2016 and the environment provided by GB/T 37507

The environment of the project management process guide. GB/T 37507 describes the project management process.

The structure of this document is designed to provide a supporting standard for guidance, not a management system standard. The matrix given in Appendix B provides this article

The comparison table between GB/T 19001-2016 and GB/T 37507-2019.

Quality Management Project Quality Management Guide

1 Scope

This document provides application guidelines for project quality management.

This document is suitable for undertaking individual projects with varying degrees of complexity, different scales, and varying lengths of cycles under different environments.

Or the organization that is part of the project portfolio, regardless of the type of product/service or process involved, the purpose is to implement project quality management,

Satisfy all parties involved in the project. In order to be applicable to specific projects, some deletions may be required to this document.

This document is not a guide for project management itself, but a guide for quality in the process of project management. GB/T 37507 provides items

Guidelines for project management and related processes.

This document presents the concepts of "Project Quality Management" and "Project Quality Management System", which can be explained through the following topics and articles

distinguish.

---Project quality management includes. project quality management system (Chapter 4), project management responsibilities (Chapter 5), project resource management (Chapter 6)

Chapter), the realization of project products/services (Chapter 7), the measurement, analysis and improvement of the project (Chapter 8);

---Project quality management system includes. project environment and characteristics (4.1), quality management principles (4.2), project quality management process (4.3)

And the project quality plan (4.4).

2 Normative references

The contents of the following documents constitute the indispensable clauses of this document through normative references in the text. Among them, dated quotations

Only the version corresponding to that date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to

This document.

GB/T 19000-2016 Quality Management System Fundamentals and Terminology (ISO 9000.2015, IDT)

3 Terms and definitions

The following terms and definitions defined in GB/T 19000 apply to this document.

The website of ISO and IEC 's standardized terminology database is.

3.1

Activity

Work items undertaken to complete the requirements identified in the project (3.3).

Note. The activities in the project can usually be considered the smallest work item identified.

3.2

Progressevaluation

An assessment of the progress made in achieving the objectives of the project (3.3).

Note 1.The assessment should be carried out in the entire project, at the appropriate stage/step of the project life cycle (3.8), based on the project process and product or service criteria.

Note 2.The results of the progress evaluation may lead to the revision of the project management plan (3.5).