GB/T 18389-2025Requirements for distribution services of agricultural machinery (English PDF)

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1: Structure and drafting rules for standardization documents" Drafting.

This document replaces GB/T 18389-2001 "Conditions for opening, classification and market behavior requirements for agricultural machinery marketing enterprises" and Compared with GB/T 18389-2001, in addition to structural adjustments and editorial changes, the main technical changes are as follows.

— Change “opening conditions” to “service provider” (see Chapter 4, Chapter 4 of the 2001 edition);

— Added the content of "Basic Requirements" and "Information System" of the service provider (see 4.1, 4.4);

— Added the requirements for "training instructors" (see 4.2);

— Added the requirements for "service vehicles" (see 4.3.2);

— Deleted the content of "Grade Classification" (see Chapter 5 of the 2001 edition);

— Change “market behavior requirements” to “service requirements” (see Chapter 5, Chapter 6 of the 2001 edition);

— Changed the content of "after-sales service" (see 5.3, 6.5 of the 2001 edition);

— Added the content of "training services", "information services", "other services", "service return visits" and "user complaints and handling" (see 5.4~ 5.8);

— Deleted the content of "Financial management requirements" (see 6.6 of the 2001 edition);

— Added the content of “Service Evaluation and Improvement” (see Chapter 6).

Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents.

This document is proposed and coordinated by the China Federation of Logistics and Purchasing.

This document was drafted by: China Agricultural Machinery Circulation Association, Jilin Tianlang Agricultural Equipment Co., Ltd., Xinjiang Tiannong Agricultural Machinery Co., Ltd.

Co., Ltd., Guizhou Mountain Intelligent Agricultural Machinery Industry Development Co., Ltd., Tianjin Tailai Import and Export Co., Ltd., Tianjin Modern Vocational and Technical College, Shan Dongshuangli Modern Agricultural Equipment Co., Ltd.

The main drafters of this document are: Chen Yingying, Li Guiyuan, Wu Junqi, Li Yong, Jiang Yan, Zhao Zhijian, Shi Yanpeng, Kang Ning, Gong Zengmin, Wang Yan, Dao Lima, He Jianjian, Ma Yongqing, Zhang Ying, Chen Xihai, Zhang Wenbo, Wang Yuesheng, Zhu Bin, Pan Chao, and Ji Ji.

The previous versions of this document and the documents it replaces are as follows.

— First published in 2001 as GB/T 18389-2001;

— This is the first revision.

1 Scope

This document specifies the service providers, service requirements, and content of service evaluation and improvement for agricultural machinery circulation.

This document applies to agricultural machinery circulation service activities.

2 Normative references

GB/T 19012

3 Terms and Definitions

The terms and definitions defined in SB/T 11175 and the following apply to this document.

4 Service Provider