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GA/T 2167-2024Specifications for setting service counter of immigration administration authority (English PDF)

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Issued by

Ministry of Public Security

Level / Type

National · Recommended

Issue date

November 8, 2024

Implementation date

May 1, 2025

Scope

GA/T 2167-2024 (Specifications for setting service counter of immigration administration authority) is available as an English-translated PDF.

GA/T 2167-2024 — This document stipulates the overall requirements for the external windows of immigration management agencies, the setting of external signs and facilities of windows, and the functional divisions of windows.

And hardware settings, window internal boot system and setting quality assurance requirements. This document is applicable to the establishment and acceptance of independent windows for immigration administration agencies at all levels to provide entry and exit document processing services.

The windows providing entry and exit document processing services in service halls, ports open to the outside world, comprehensive public security windows, public security police stations and other places for reference only.

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Document preview — GA/T 2167-2024

National Standard of the People's Republic of China

ICS
91.040.01
Classification
A 90

Issued by: Ministry of Public Security

Contents

  • Preface
  • Introduction
  • 1 Scope
  • 2 Normative references
  • 3 Terms and Definitions
  • 4 General Requirements
  • 5 Basic conditions for window settings
  • 5.1 Floor Setting
  • 5.2 Area Setting
  • 6 Window external signs and facilities settings
  • 6.1 Overview
  • 6.2 Window external logo setting
  • 7 Window internal function partition and hardware settings
  • 7.1 General
  • 7.2 Window internal functional partition layout
  • 8 Window internal guide system
  • 9 Window Setting Effect Example
  • 10 Window Setting Quality Assurance
  • 10.1 Acceptance requirements
  • 10.2 Operation and maintenance management
  • Appendix A (Normative) Window external signs and facilities settings
  • A.1 External signs and identification
  • A.2 Window external facilities settings
  • Appendix B (Normative) Window Internal Hardware Settings
  • B.1 Consultation Guide Area
  • B.2 Intelligent Service Area
  • B.3 Form filling area
  • B.4 Applicant Waiting Area
  • B.5 Document acceptance area
  • Appendix C (Normative) Window Internal Guidance System
  • C.1 General instructions and reminder signs
  • C.2 Changing room sign
  • C.3 Desktop reminder board
  • C.4 Government Affairs Disclosure
  • C.5 Waiting Line
  • C.6 Push and pull signs
  • C.7 Employee Information Board
  • C.8 Notice Board
  • C.9 Precautions and notice signs
  • Appendix D (Informative) Window Setting Effect Example

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1: Structure and drafting rules for standardization documents" Drafting.

Introduction

There are 3,271 immigration management agencies nationwide, which are responsible for accepting applications for entry and exit documents from Chinese citizens and foreigners, and handling nationality affairs.

The immigration administration is responsible for the following important duties. application, etc., serving 140 million people entering and leaving China and abroad each year. It is the immigration administration that connects with the people and presents its image to the outside world.

At present, there is a lack of national unified standards for the setting up of external windows and hardware construction of immigration management agencies, which need to be further standardized and improved.

This document is formulated to solve the above-mentioned problems and improve the experience and satisfaction of the majority of people entering and leaving the country in obtaining documents and services.

After the implementation of this document, it will better build the brand image of China's immigration management and provide Chinese and foreign immigration personnel with equal access to documents and services.

experience, comprehensively enhance the social recognition and international influence of immigration management agencies, and effectively promote the modernization level of immigration management work.

Standardization of external window settings for immigration management agencies

1 Scope

This document stipulates the overall requirements for the external windows of immigration management agencies, the setting of external signs and facilities of windows, and the functional divisions of windows.

And hardware settings, window internal boot system and setting quality assurance requirements.

This document is applicable to the establishment and acceptance of independent windows for immigration administration agencies at all levels to provide entry and exit document processing services.

The windows providing entry and exit document processing services in service halls, ports open to the outside world, comprehensive public security windows, public security police stations and other places for reference only.

2 Normative references

The contents of the following documents constitute essential clauses of this document through normative references in this document.

For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to this document.

GB/T 10001.1 Graphic symbols for public information Part 1: General symbols GB/T 10001.9 Graphic symbols for public information Part 9: Symbols for barrier-free facilities GB 15630 Requirements for the installation of fire safety signs GB/T 20501.1 Design principles and requirements for guidance elements of public information guidance systems Part 1: General GB/T 20501.2 Design principles and requirements for guidance elements of public information guidance systems Part 2: Location signs GB/T 20501.3 Design principles and requirements for guidance elements of public information guidance systems Part 3: Plane diagram GB/T 20501.6 Design principles and requirements for guidance elements of public information guidance systems Part 6: Guidance signs GB 50016 Code for Fire Protection Design of Buildings GB 50395 Video security monitoring system engineering design specification GB 50763 Barrier-free design specifications GA 2098 Chinese Immigration Management Logo

3 Terms and definitions

The terms and definitions defined in GB/T 10001.1 and the following apply to this document.

Immigration management agencies at all levels provide public government service venues for immigration management services such as entry and exit document processing.

4 General requirements

4.1 The external window of the immigration administration agency (hereinafter referred to as the "window") shall be located in a permanent building, which shall be relatively independent and closed and equipped with necessary the safety protection facilities, window safe evacuation and refuge should comply with the requirements of GB 50016.

4.2 The window network environment should comply with the relevant requirements of the public security information network to ensure the security of data transmission and storage.

4.3 An overall plan and implementation plan should be prepared for window settings.

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 58 pages — is available in the English PDF.

Referenced standards

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