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SJ/T 11691-2017Information technology service. The guide of service lecel agreement (English PDF)

信息技术服务服务级别协议指南

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Issued by

Ministry of Industry and Information Technology

Level / Type

National · Recommended

Issue date

November 7, 2017

Implementation date

January 1, 2018

Scope

SJ/T 11691-2017 is the English-translated version of 信息技术服务服务级别协议指南.

SJ/T 11691-2017 — This standard specifies the information technology service level agreement framework, which contains SLA elements applicable to various information technology services, and proposes a management process, application examples and reference indicator libraries for service level agreements.

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Document preview — SJ/T 11691-2017

National Standard of the People's Republic of China

Classification: L 77

Issued by: Ministry of Industry and Information Technology

What this standard covers1
Document data2

What this standard covers

This standard specifies the information technology service level agreement framework, which contains SLA elements applicable to various information technology services, and proposes a management process, application examples and reference indicator libraries for service level agreements. This standard is applicable to the separation of samples for the detection of restricted substances in electrical and electronic products.

Document data

Chinese classification (CCS): L77.

Estimated length of the Chinese original: 13,132 words.

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 9 pages — is available in the English PDF.

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