SB/T 10944-2012Old-age gome service specifications (English PDF)
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Issued by
Ministry of Commerce of the People's Republic of China
Level / Type
National · Recommended
Issue date
January 23, 2013
Implementation date
September 1, 2013
Scope
SB/T 10944-2012 (Old-age gome service specifications) is available as an English-translated PDF.
SB/T 10944-2012 — This standard specifies the terms and definitions, service content, basic requirements, service management, and customer relationship management of home care services.
This standard is applicable to service agencies that provide home-based paid services for the whole country.
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Document preview — SB/T 10944-2012
National Standard of the People's Republic of China
- ICS
- 03.080.30
- Classification
- A 12
Issued by: Ministry of Commerce of the People's Republic of China
Contents
- What this standard covers1
- Document data2
- Standards quoted by this document3
What this standard covers
This standard specifies the terms and definitions of home care services, services, basic requirements, service management, customer relationship management. This standard applies to the country to provide home care services paid services.
Document data
International classification (ICS): 03.080.30.
Chinese classification (CCS): A12.
Estimated length of the Chinese original: 12,194 words.
Standards quoted by this document
GB/T 10001.1; GB/T 17242; GB/T 19000; GB/T 19001-2008; GB/T 24620
......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 8 pages — is available in the English PDF.
Referenced standards
Normative references
- GB/T 10001.1Public information graphical symbols - Part 1: General symbols
- GB/T 17242Specification for complaints handling
- GB/T 19000Quality management systems -- Fundamentals and vocabulary
- GB/T 19001-2008Quality management systems -- Requirements
- GB/T 24620Development of service standards - Recommendations for addressing consumer issues
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Related Standards
GB/T 10001.1-2023 — Public information graphical symbols - Part 1: General symbols
GB/T 17242-2025 — Specification for complaints handling
GB/T 19000-2016 — Quality management systems -- Fundamentals and vocabulary
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SB/T 10944-2012
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