GB/T 47797-2026Guidelines for building age-friendly services into government service platforms (English PDF)

Foreword

This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents".

Introduction

With the rapid development of information technologies such as the Internet, big data, and artificial intelligence in my country, intelligent services have been widely applied, profoundly changing the lives of people.

This has improved lifestyles and enhanced social governance and service efficiency. However, at the same time, my country's aging population is growing rapidly, and many elderly people are facing challenges related to smart technology.

Due to difficulties in using technology and weak information discernment abilities, the elderly cannot fully enjoy the convenience brought by intelligent services, and face a "digital enclave." The "age-friendly" problem is becoming increasingly prominent, and there is currently a lack of complete and standardized standards for age-friendly design as a basis for reform. Therefore, this document was formulated.

This document provides guiding suggestions on the current direction and key points of age-friendly construction for government service platforms. Age-friendly design is crucial.

The purpose of this document is to promote the construction and optimization of age-friendly services on current government service platforms through standards, and to advance intelligent government services.

Service levels have been significantly improved and convenience has been continuously enhanced, making online and offline services more efficient and collaborative, and enabling the elderly to experience a more comprehensive and considerate service.

More direct and convenient services help senior citizens share the benefits of digital development.

1 Scope

This document establishes the general principles for the construction and provision of age-friendly services on the government service platform (hereinafter referred to as the "Platform"), and provides a list of items... Guidance and suggestions on physical and mental health, age-friendly services, age-friendly universal design, safety and privacy, etc.

This document applies to age-friendly services provided through government service platforms via computer terminals, mobile terminals, and self-service terminals. Planning, implementation, and management of construction.

2 Normative references

The contents of the following documents, through normative references within the text, constitute essential provisions of this document. Dated citations are not included.

For references to documents, only the version corresponding to that date applies to this document; for undated references, the latest version (including all amendments) applies to this document.

GB/T 37668 Information Technology - Technical Requirements and Test Methods for Accessibility of Internet Content

GB/T 40660 Information Security Technology - Basic Requirements for the Protection of Biometric Information

GB/T 45396 Data Security Technology - Security Requirements for Government Data Processing

GB/T 47523 Technical Specification for Age-Friendly Mobile Internet Applications The following terms and definitions apply to this document.

3 Terms and Definitions