GB/T 47529-2026Specification for the operation and management of self-storage (English PDF)

4.1 Business Management

4.1.1 A business license shall be obtained in accordance with relevant regulations.

4.1.2 Operational management systems and processes adapted to the business should be established, including. warehouse opening and closing procedures, storage item management system, and overdue item management system. The document outlines various aspects, including emergency warehouse opening and inspection conditions and procedures, customer feedback mechanisms, information usage and confidentiality systems, and provides value-added services such as deposit and retrieval. In addition, corresponding management systems and procedures should be established.

4.1.3 The self-storage stores should possess legal property ownership certificates and usage permits, with clear ownership rights. Leased operations should have legal and valid permits. A written contract.

4.1.4 It is advisable to establish site selection and renovation standards for self-storage stores.

4.1.5 Self-storage stores located within residential areas should communicate with the site provider before opening. Sites jointly owned by residents should be [not specified in the original text]. Before opening, a public notice should be posted in the community, and the notice period should not be less than 30 days.

4.1.6 Businesses with 24-hour self-storage facilities located in or around residential areas should have nighttime access control systems and prevent [illegal activities]. Measures to prevent nighttime disturbances.

4.1.7 Operating procedures and maintenance plans for important facilities and equipment should be developed and implemented.

4.1.8 An employee training and assessment system should be established, and business and safety training should be organized regularly.

4.1.9 Security insurance should be purchased for the facilities, equipment, stored items, and personnel of self-storage stores.

4.1.10 User information should not be disposed of without permission.

4.2 Information Management

4.2.1 Systems and regulations concerning network and information security, data security, and confidentiality should be established. Network security should ideally meet Level 2 of GB/T 22239-2019. Safety requirements.

4.2.2 It should have an information management system that supports functions such as user management and warehouse management.

4.2.3 After the lease expires, the contract, commitment letter, user information, etc. shall be kept for no less than 3 years, and the video surveillance data shall be kept for no less than 6 months.

4.3 Safety Management

4.3.1 A comprehensive system of safety production responsibility, safety management, fire emergency response plans, and emergency rescue plans for production safety accidents should be established and improved. Emergency plans, counter-terrorism plans, and anti-drug plans are prepared, and regular safety drills are conducted for each plan, with records kept.

4.3.2 The fire safety responsibilities of the operating company, property owner, and property management company should be clearly defined, and the duties of daily patrols and emergency response should be stipulated. Responsibilities should be clearly defined.

4.3.3 A separate safety production management agreement should be signed with the property owner, property management company, and enterprise users, or the respective responsibilities for safety management should be stipulated in the contract. Responsibilities for overall production management.

4.3.4 Safety management personnel should be assigned.

5.1 Site conditions

5.1.1 Sites equipped with fire hydrant systems, automatic fire alarm systems, automatic sprinkler systems, and other fire protection facilities should be given priority.

5.1.2 The ground surface should be flat and preferably have barrier-free access conditions.

5.1.3 It should have independent access passages and independent elevators.

5.1.4 There should be available parking nearby.

5.2 Renovation and Decoration

5.2.1 The fire protection facilities, evacuation facilities and fire fighting and rescue facilities of the main building shall not be damaged or their use shall not be impeded.

5.2.2 Renovation and decoration shall comply with the fire protection code requirements of the building.

5.2.3 The installation of cabinets and partition walls should not obstruct the use of fire-fighting facilities or equipment, and cabinets and partitioned areas should not be enclosed at the top.

5.2.4 Decoration materials should be non-combustible or flame-retardant, cabinets should be made of non-combustible materials, and paints should be made of environmentally friendly and non-toxic materials.

5.2.5 When the cabinet door is opened, it should not obstruct the opening and closing of other cabinet doors or normal passage.

5.2.6 Exit doors should be easily opened from the inside without the need for keys, access control systems, or any other tools, and a sign indicating this should be prominently displayed. Use the prompt icon.

5.2.7 Self-storage stores operating in underground spaces shall comply with the relevant regulations on civil air defense projects and the use of ordinary underground spaces.

5.3 Supporting Equipment

5.3.1 Electrical equipment should be equipped according to the circuit's load-bearing capacity and should not be used beyond its capacity.

5.3.2 Automatic fire alarm and water immersion detection equipment shall be provided.

5.3.3 Appropriate lighting conditions should be provided, and induction switches should be used for control.

5.3.4 Access control and video surveillance systems and equipment should be provided, and the surveillance should cover all public areas within the business scope.

5.3.5 The necessary ventilation equipment and temperature and humidity control equipment should be available.

5.3.6 All operating areas should meet the requirements for mobile phone signal coverage or wireless LAN coverage.

5.4.1 Warehouse entry registration

5.4.1.1 Users should be required to register with their real names; for enterprise users, they should be required to provide a copy of their company qualification certificate, authorization certificate, and the person in charge of handling the matter. Personal identification documents. The validity period of the documents should be verified, and registration information, document images, and emergency contact information should be retained.

5.4.1.2 When users rent self-storage units, a service contract should be signed with them.

5.4.1.3 The service contract should clearly specify the customer service acceptance procedures, precautions, service commitments, service fee standards, compensation for losses, and complaint handling procedures. The procedures include. handling procedures, disposal plans for overdue user items, and conditions and procedures for emergency warehouse inspections.

5.4.1.4 The contract should explicitly require users to commit that the stored items are legal and compliant.

5.4.1.5 The risk-sharing method for stored items should be confirmed with the user in advance, and the insurance amount and the scope of items covered by insurance should be clearly stated in the contract.

5.4.2 On-site Management

5.4.2.1 The business license, business hours, supporting services, self-service guidance signs, and emergency information should be clearly displayed in a prominent location at the entrance and exit of self-storage stores. Contact information, police-community contact card, and ground and cabinet load requirements.

5.4.2.2 Flammable and explosive materials, as well as prohibited items, should be prohibited from entering the storage area, and notices should be posted in prominent locations both inside and outside the self-storage store. Prohibited items should be clearly marked. Rental or renewal applications from users who do not meet security management requirements should be refused. Refer to Appendix A for implementation.

5.4.2.3 Manual or technical means should be used to record each entry and exit of the premises and access by the user and their authorized personnel during the lease term. The recorded information should include entry and exit times, personnel information, and self-service storage units.

5.4.2.4 Public areas within self-storage stores should be subject to 24-hour video surveillance.

5.4.2.5 For unattended sites or sites where goods are stored during unattended periods, operators shall review the information through surveillance video and keep records.

5.4.2.6 Users whose access behavior is abnormal should be subject to stricter checks, and check records should be kept.

5.4.2.7 Each self-storage unit cabinet door should have a backup unlocking mechanism.

5.4.2.8 An opening and inspection procedure should be established. For self-storage units that require opening and inspection, the operator should work with the user to conduct the inspection. The unpacking and inspection records must be kept. If the user cannot be present when the warehouse is opened, the obligation to inform them must be fulfilled immediately, and at least one person must be present. Two staff members were present, and the entire opening process was recorded on video.

5.4.2.9 For a single self-storage store with a usable area exceeding 1000m2, it is advisable to equip it with on-site staff.

5.4.2.10 For sites without independent access routes and elevators, it is advisable to avoid using shared access routes and elevators during peak hours.

5.4.2.11 It is advisable to regularly verify the expense details with users.

5.4.2.12 On-site staff should be neatly dressed and use polite language.

5.4.2.13 The operating instructions for elevators, manual trolleys, ladders and other equipment areas should be clearly displayed.

5.4.2.14 The temperature and humidity of the storage environment should be continuously monitored, and appropriate measures should be taken when necessary.

5.5 Safety Management

5.5.1 Public areas should be inspected daily. Inspections should include. ensuring safety exits and evacuation routes are unobstructed, and checking the condition of fire safety facilities and equipment. Check that the normally closed fire doors are in good condition, and that there are no violations of fire or electrical regulations, or improper storage conditions. Any problems discovered should be reported immediately. Process and record promptly.

5.5.2 Facilities, equipment, and stored items shall not occupy or block safety exits, evacuation routes, or other evacuation facilities.

5.5.3 Fire hydrants, fire extinguishers, and other fire-fighting facilities and equipment shall be managed by designated personnel and regularly inspected and maintained. Inspection records shall be kept and shall be displayed in the corresponding areas. The domain should display clear signage and instructions for use.

5.5.4 Emergency lighting and evacuation signs should be installed in self-storage stores, and their installation should meet the relevant standards.

5.5.5 Smoking, the use of open flames, and electric heating equipment such as electric stoves should be prohibited.

5.5.6 Electricity and charging equipment should not be used without authorization, and this should be clearly indicated in a prominent location.

5.5.7 No items shall be piled up around electrical equipment or in the space under overhead power lines.

5.5.8 Self-storage stores using underground spaces should take measures to prevent water from flowing back into the warehouse.

5.5.9 No one should be allowed to reside inside self-storage stores, and this should be clearly stated inside the store.