GB/T 47460-2026General requirements for the public facility services of urban pedestrian indoor spaces (English PDF)

6.1.1 Personnel Access Services

6.1.1.1 A passageway patrol system should be established, combining scheduled patrols with dynamic inspections to maintain normal traffic order and ensure the smooth operation of the passageway. Actions that obstruct traffic, such as lingering or piling up, should be promptly discouraged and cleared.

6.1.1.2 An emergency rapid response mechanism should be established to immediately respond to sudden obstacles such as slippery ground or damaged facilities, and to take effective measures or... Safety isolation measures.

6.1.2 Assisted passage services

6.1.2.1 Elevators and escalators shall be equipped with clear and conspicuous safety warning signs and real-time operation status display devices.

6.1.2.2 Elevators and escalators shall provide guidance information services including voice announcements, multilingual prompts and warning signs.

6.1.2.3 Elevators and escalators should provide low-level service facilities, Braille signage, and other facilities for people with special needs such as the elderly and disabled. Obstacles must be cleared and the conditions for passage must comply with the requirements of GB/T 45158.

6.1.2.4 Accessible ramps, wheelchair lifts and other facilities should be provided to offer necessary access assistance services to those in need.

6.1.2.5 Tactile paving that meets the requirements of GB 50763 shall be provided, and tactile paving shall be able to allow safe, continuous and independent passage.

6.1.2.6 Special facilities such as priority lanes for children and luggage should be provided to give priority access to people carrying infants, toddlers, or large luggage. Travel services.

6.1.3 Travel guidance service

6.1.3.1 Fixed directional signs should be installed to provide pedestrians with guidance, location information, prompts, warnings, traffic connections, accessibility guidance, emergency evacuation information, and other information. Provide necessary travel guidance information such as functional layout.

6.1.3.2 In the following circumstances, effective temporary guidance services should be provided to ensure traffic order and avoid congestion.

a) When large passenger flows occur;

b) When on-site construction is underway, in the event of an emergency, or in other unusual circumstances;

c) Other situations where temporary guidance measures are required.

6.2.1 Lighting Services

6.2.1.1 Under the premise of ensuring safety, energy consumption of public lighting should be reduced through energy-saving measures such as light control and time control, and energy consumption statistics should be conducted regularly. Analyze and optimize operations.

6.2.1.2 The on/off time of ambient lighting should be adjusted according to factors such as season, operating hours and holidays.

6.2.1.3 Emergency lighting, evacuation signs, and safety exit signs should be tested regularly. If their discharge time or illuminance fails to meet requirements, the system should be shut down. If necessary, it should be repaired or replaced immediately.

6.2.1.4 Based on usage requirements and natural lighting conditions, intelligent control methods such as zoning and grouping should be adopted to rationally manage the lighting in public areas. adjust.

6.2.2 Environmental Control Services

6.2.2.1 The air quality within the space shall be regulated and shall comply with the following regulations.

a) Based on the personnel density, purpose, and environmental conditions of the space, adopt and operate natural or mechanical ventilation systems appropriately;

b) Real-time monitoring of key indicators such as carbon dioxide (CO2) and fine particulate matter (PM2.5) in the air, with concentration limits meeting the requirements. It complies with the provisions of GB/T 18883.

6.2.2.2 The ambient temperature and humidity shall be controlled and comply with the following regulations.

a) Effectively regulate the air conditioning system based on the space's intended use and external meteorological conditions;

b) The noise level of the air conditioning equipment during operation shall be controlled, and the limits shall comply with the requirements for indoor noise levels in GB 50118;

c) Implement differentiated temperature and humidity adjustments based on functional areas to enhance pedestrian comfort.

6.2.2.3 The environmental control system shall be energy-efficient and comply with the following requirements.

a) Prioritize the operation of high-energy-efficiency equipment whose energy efficiency rating meets the limits specified in GB 21454 or relevant product energy efficiency standards;

b) Reduce system energy consumption and improve energy efficiency by optimizing operating modes and strategies.

6.2.3 Environmental sanitation services

6.2.3.1 The environment should be cleaned and disinfected daily, with the frequency increased based on passenger flow. This should be achieved through grid-based patrols and immediate monitoring. A timely response mechanism is in place to ensure the integrity and cleanliness of environmental sanitation facilities.

6.2.3.2 Public toilets should be kept clean, safe, and convenient. They should ideally be equipped with a smart display system to show real-time toilet occupancy and environmental conditions. information.

6.2.3.3 Provide accessible restrooms based on service needs and available hardware facilities, equipped with barrier-free facilities, children's toiletries, and emergency call buttons. The configuration of call devices and infant care facilities shall comply with the relevant provisions of GB 50763 and GB 55019.

6.2.4 Public Services

6.2.4.1 Drinking water services shall comply with the following regulations.

a) The drinking water facilities are conveniently located and easy to find;

b) Set up prominent safety signs and instructions for use.

6.2.4.2 Maternal and infant care services shall comply with the following provisions.

a) Provide a private, hygienic, and safe independent space for mother and baby care;

b) The spatial layout and facility configuration meet ergonomic requirements, and related supplies comply with the provisions of GB/T 42803;

c) The interior decoration materials meet environmental protection requirements.

6.2.4.3 The storage service shall comply with the following provisions.

a) Provide a concise and easy-to-understand user guide, clearly explaining the operating methods and precautions;

b) Install a video surveillance system in the storage area to ensure the safety of stored items;

c) The operation and management of the storage facilities meet fire safety and evacuation requirements.

6.2.4.4 Service desks or volunteer service stations should be used to provide pedestrians with information, guidance, lost and found services, accessibility assistance, emergency medical care, and complaint handling. We offer services such as administrative assistance, and provide multilingual support when necessary.

6.3 Public Leisure

6.3.1 Rest and Recreation Services Different types of rest facilities, such as strip-shaped single-sided, island-style, and enclosed types, should be arranged according to the spatial characteristics. Rest facilities must comply with the following regulations.

a) Facilities providing short rest areas should have a service radius adjusted according to pedestrian density, and generally should not exceed.200m;

b) Indoor circulation spaces with a width not exceeding 3.5m should preferably be arranged in a strip-like, single-sided layout, with enlarged nodes or independent recessed structures. Pedestrian traffic spaces can be combined with landscaping and greenery to arrange different types of rest facilities;

c) Rest facilities should be selected according to ergonomic principles to ensure appropriate dimensions;

d) Rest areas should include parking space for wheelchairs and strollers, as well as lateral passage space, and space between seating areas for wheelchairs. The rest area should meet the relevant requirements of GB 55019; at the same time, the rest area should be equipped with a certain proportion of low-profile child seats with guardrails.

e) Rest areas should be equipped with a certain proportion of charging ports or wireless charging facilities, and tables and chairs suitable for various needs such as studying, working, and dining. Emergency call buttons, etc.;

f) Modular products that are easy to replace or expand should be selected for rest facilities.

6.3.2 Business Services

6.3.2.1 The establishment of commercial service points should not impede the passage and evacuation safety of personnel.

6.3.2.2 The layout of retail service facilities should be coordinated with pedestrian flow. Merchandise configuration should match the characteristics of customer traffic.

6.3.2.3 Self-service vending machines should be clearly labeled, easy to operate, and facilitate payment. The machines should be kept in good condition and have sufficient stock.

6.3.2.4 Catering services shall control the emission of fumes, odors, and noise. Fume emissions shall comply with the requirements of GB 18483, and noise emissions shall comply with... Requirements of GB 22337.

6.3.2.5 Self-service facilities for finance, telecommunications, and government affairs should be located in prominent, open, and secure areas, providing clear operating instructions and security features. Comprehensive and protective measures are in place to safeguard user privacy and property security.

6.3.2.6 The installation of advertising facilities should ensure public safety and visual comfort.

6.3.2.7 Commercial wayfinding facilities should be set up in coordination with the public transportation guidance system to provide accurate commercial information guidance services.

6.3.3 Entertainment Services The installation of recreational facilities should not impede primary passageway functions and must comply with the following regulations.

a) The type of entertainment facilities should be selected reasonably according to the spatial characteristics, and the facilities and products should conform to relevant standards such as GB 8408 and GB/T 34272. For qualified products, the fire resistance of the materials used should meet the requirements of GB 50222, and the structure should be stable and the materials safe. It is non-toxic, has load-bearing capacity and wear resistance.

b) Safety warning signs should be prominently displayed, clearly indicating the applicable age and safety precautions. These signs should be placed where there is a risk of falling or collision. The facility has a cushioning material laid on the ground beneath it.

c) A certain proportion of "low-barrier, easy-to-participate" recreational products should be provided for people with mobility impairments, and "low-intensity, easy-to-operate" products should be provided for the elderly. Entertainment products.

d) Recycled materials, low-energy equipment, and modular products should be selected to facilitate partial replacement of damaged parts, save materials, and shorten the construction period.

6.3.4 Cultural and Artistic Services The facilities and content organization of cultural and artistic services should comply with the following regulations.

a) Construct a multi-layered cultural display system, combining permanent art landmarks, themed galleries, and flexible temporary exhibition spaces to provide pedestrians with a main... Distinctive and readily accessible cultural viewing services;

6.4 Safety

6.4.1 Passenger flow management services A passenger flow monitoring and management mechanism should be established to ensure safe and efficient passage, and should comply with the following regulations.

a) Install passenger flow monitoring facilities in key areas such as entrances/exits and bottlenecks in passageways to monitor passenger density and flow direction in real time;

b) Utilize dynamic signage, broadcast announcements, and temporary control facilities to guide passenger flow in real time and optimize passenger flow organization;

c) During peak hours or in the event of a sudden surge in passenger flow, timely measures such as flow control and one-way traffic should be implemented to manage passenger flow.

d) The installation and operation of evacuation facilities shall not affect the normal passage and emergency evacuation of the space passage.

6.4.2 Help Assistance Service Pedestrians should be provided with timely and effective assistance services. These assistance services must comply with the following regulations.

a) Help call systems should be installed in key spaces such as accessible restrooms and third-gender restrooms;

b) The emergency call device should be easy to find and operate, and its functionality should be ensured.

c) The emergency call system should have the function of real-time communication with on-duty personnel.

6.4.3 First Aid Services Medical aid equipment should be provided to offer pedestrians immediate and basic medical support services. These medical support services must comply with the following regulations.

a) Effective medical aid facilities, including first-aid kits, wheelchairs, etc., should be installed in easily accessible locations, taking into account the size of the space and the characteristics of passenger flow. stretchers, AEDs, and other emergency medical equipment provide critical emergency medical support.

b) Emergency medical equipment should be inspected, maintained, and updated regularly to ensure it is in good working order;

c) Clear operating instructions should be provided around critical equipment such as AEDs.

6.5 Wisdom

6.5.1 Broadcast Service Public broadcasting facilities should be used to provide pedestrians with efficient and widespread information dissemination, while also ensuring safety, order, and traffic flow. Services, and must meet the following requirements.

a) During daily operation, the public address system broadcasts real-time information such as route guidance, congestion alerts, temporary traffic control measures, and facility locations to assist pedestrians. Quickly plan routes, avoid obstacles, reduce traffic chaos, ensure orderly operation within the passageway, and improve overall traffic efficiency; Delivering convenient information, public regulations, special care, and background music closely related to pedestrians, bridging information gaps and reflecting public awareness. The inclusiveness of broadcasting services;

b) In everyday scenarios, public address systems should be used to deliver information closely related to pedestrians, including convenient information, public regulations, special care, and background information. Music, among other things, bridges the information gap and reflects the inclusive nature of public broadcasting services;

c) In the event of an emergency, an alert should be issued to pedestrians via emergency broadcast with the highest priority and at the fastest speed, conveying a warning message. Information, evacuation guidelines, and evacuation tips directly contribute to reducing risks, protecting lives, and ensuring the safety and emergency response capabilities of public broadcasts. Service functions.

6.5.2 Information Services Information screens, digital signage, and other facilities should be used to provide pedestrians with real-time and accurate information services. The content published should include, but is not limited to, []. Provide information on transportation schedules, delays, public events, weather conditions, and emergency notices, and update these information promptly.

6.5.3 Network Services It is advisable to provide full-coverage wireless network, support basic applications such as navigation, calls, and payments, and ensure smooth network operation and ease of use.

7.1 General Requirements

7.1.1 A dedicated department should be established to manage the facilities and equipment.

7.1.2 An operation and management system should be established to clarify the requirements for the use and operation of facilities and equipment, as well as maintenance and repair requirements.

7.1.3 The owner shall be responsible for defining the core management responsibilities of each relevant party during the operation and disposal phases of the facility's lifecycle, and Written confirmation is required, including but not limited to ownership, usage rights, maintenance responsibilities, renovation and upgrade responsibilities, and who will bear the costs. The aforementioned definition of rights and responsibilities should be clearly stated. Record the core information of the facility and equipment management ledger, and confirm and update it simultaneously when there is a transfer, update, renovation or change of rights and responsibilities.

7.1.4 A safety and emergency management system for facilities and equipment should be established and improved.

7.1.5 It is advisable to establish an information-based operation and management system to manage the operation and maintenance of facilities and equipment using information-based and digital methods.

7.2 Safety Requirements

7.2.1 Emergency plans for various emergencies, such as fire, counter-terrorism, flood control, and large passenger flows, should be developed based on the operational characteristics and risk analysis of the space. Regular drills should be conducted to ensure that staff members master basic emergency response skills.

7.2.2 An emergency response mechanism should be established with fire, public security, and medical institutions to clarify cooperation in areas such as information sharing, rescue deployment, and joint drills. Require.

7.2.3 Fire protection, counter-terrorism, passenger flow control, and flood prevention measures should be implemented in areas easily accessible to people and vehicles, taking into account the space area and passenger flow. Emergency supplies. Emergency supplies should be inspected and maintained regularly to ensure they are in good working order and easily accessible; their storage locations should be clearly marked and should not obstruct the view of others. To ensure safe evacuation.

7.2.4 Emergency rescue access routes should be connected to municipal roads to meet the access requirements of rescue facilities such as wheelchairs and stretchers, and the access routes should be kept unobstructed.

7.2.5 The maintenance and management of fire protection facilities and equipment shall comply with the relevant requirements of GB 50016 and GB 50140 to ensure the integrity of fire protection facilities and equipment. It works very well.

7.2.6 Fire evacuation maps should be installed at main entrances and exits, intersections, and other densely populated areas. The maps should clearly indicate the current situation. Location, evacuation routes, and safety exits.

7.2.7 It is advisable to set up information boards or electronic screens in densely populated areas to promote emergency safety knowledge and enhance public safety awareness and emergency response capabilities.

7.3 Personnel Requirements

7.3.1 Job positions should be set up according to the needs of facility operation and service, and various types of personnel should be equipped with sufficient numbers, qualifications, and skills. Develop job specifications for staff, clearly defining job responsibilities and processes; allocate staff rationally based on operational scale and service needs, and utilize intelligent systems. Chemical methods are used to replace some manual labor positions.

7.3.2 All personnel in each position should receive safety education and relevant skills training, and can only be employed after passing the assessment, including those working with special equipment. Operators or maintenance personnel should possess the corresponding qualifications and hold valid certificates to work; while on duty, they should abide by the job specifications, fulfill their job responsibilities, and strictly adhere to the regulations. Use facilities and equipment in accordance with operating procedures.

7.3.3 Safety officers shall comply with safety and emergency management regulations and master relevant safety knowledge and emergency response methods.

7.3.4 Maintenance and repair personnel should be proficient in the performance, structure, working principle, use and maintenance of facilities and equipment.

7.3.5 Inspectors shall conduct regular inspections of facilities and equipment as required, and promptly address or report on-site problems and potential hazards.

7.3.6 Service personnel shall comply with job specifications, be familiar with the service functions, prices, and usage methods of relevant facilities and equipment, and use them in a civilized manner. The language can provide specific and detailed explanations and guidance to customers on the correct use of relevant facilities and equipment.

7.4 Facility and Equipment Maintenance Requirements

7.4.1 Operation manuals for all types of facilities and equipment should be prepared, and maintenance and upkeep should be carried out in accordance with maintenance and repair procedures.

7.4.2 Inspection and maintenance plans, inspection frequencies/inspections, for various facilities and equipment should be developed based on different usage requirements and instruction manuals. Inspections should be conducted according to plan; the plan can be dynamically adjusted based on risk assessment or intelligent monitoring systems, including equipment overhauls and inclement weather (typhoons, etc.). During heavy rain, patrol frequency should be increased.

7.4.3 Fire alarm systems shall be maintained and serviced by qualified organizations, and regular alarm system linkage tests shall be conducted. Alarm information shall be processed promptly. Logically, alarm information should not be blocked.

7.4.4 Elevator and escalator facilities should be connected to a smart management system to enable remote monitoring of their operation status, maintenance reminders, and passenger flow control.

7.4.5 The maintenance and management of recreational facilities shall comply with the relevant requirements of GB/T 30220, and facility maintenance files shall be established through coding, location, and other means. The plan involves regularly inspecting, maintaining, and servicing the facilities, promptly repairing or replacing damaged parts, and reducing equipment failure rates through standardized management.

7.4.6 When conducting facility and equipment inspections, any abnormalities encountered during operation should be promptly identified and addressed to ensure the normal operation and service of the facilities and equipment. The maintenance and management of fire protection facilities should also comply with the requirements of GB 25201.

7.4.7 If any damage or malfunction of facilities or equipment is discovered, it should be isolated immediately and professional personnel should be arranged to carry out repairs in a timely manner.

7.4.8 During facility and equipment maintenance, clear warning signs should be posted. When facilities and equipment are out of service, notices should be posted to announce the period of closure. The notice should specify the time, reason, and the person in charge and contact information of the facility or equipment that is out of service, and indicate the location of nearby facilities.

7.4.9 Regularly conduct facility and equipment inspections and emergency response drills to ensure their stable operation.

7.5 Records Management

7.5.1 Daily operation and management of the facilities shall be recorded in a timely manner. The records shall be legible and easily identifiable, and the content of the records shall include, but is not limited to, the following. Facilities cleaning records, inspection records, maintenance records, repair records, and shift handover records.

7.5.2 The items and information in the relevant records should be sufficient, detailed, and traceable. The recorded content should be true and valid, and the records should be kept complete.

7.5.3 An archive management system should be established, clearly defining the content, storage, filing, and destruction processes of archives, and standardizing the facilities for establishing archives. The type of application determines the retention period for the archives.

7.5.4 The contents of the file should include, but are not limited to.

a) Factory documentation for facilities and equipment. product quality certificate, user manual, structural design specifications, etc.;

b) Facility and equipment usage information. location, ownership, maintenance department/unit, user/department/unit, responsible person, etc.;

c) Operating procedures for facilities and equipment;

d) Inspection and maintenance plan;

e) Inspection, repair, and maintenance records;

f) Accident handling and fault analysis report;

g) Emergency plans, emergency drills, and implementation records;

h) Other relevant information.

7.5.5 It is advisable to use information technology and digital methods to manage facility and equipment records.

7.6 Evaluation and Improvement

7.6.1 A service quality evaluation mechanism should be established, and evaluation work can be carried out regularly through methods such as internal evaluation, external evaluation, and satisfaction surveys.

7.6.2 Service complaint handling channels should be provided, such as telephone, in-person service windows, online complaints, and written complaints, and responses to complaints should be made promptly. Track and handle the issues, and respond proactively and quickly.

7.6.3 Collect, summarize, and analyze issues raised in service evaluations and complaints, formulate corrective measures, and continuously improve the service.