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GB/T 45937-2025Customized manufacturing for household electrical appliances — Demand side management (English PDF)

家用电器产品个性化定制 需求侧管理

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

June 30, 2025

Implementation date

January 1, 2026

Scope

GB/T 45937-2025 is the English-translated version of 家用电器产品个性化定制 需求侧管理.

GB/T 45937-2025 is the Chinese national standard covering how an appliance maker handles a customer who wants something built to order — the collection of the demand and the interaction it comes through, the analysis that ranks it by how widespread and how urgent it is and whether it is compliant and technically and commercially feasible, the implementation and verification, the closing of the demand and the feedback, and the classification library and C2M process in the annexes. The first of three planned standards on personalized customization of household appliances, ahead of the modular design and the manufacturing execution parts. First edition, under the China National Light Industry Council. In force from 1 January 2026. Issued on 30 June 2025, it has been in force since 1 January 2026.

Document preview — GB/T 45937-2025

National Standard of the People's Republic of China

ICS
97.030
Classification
Y 60

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Contents

  • PrefaceIII
  • IntroductionIV
  • 1 Scope1
  • 2 Normative references1
  • 3 Terms and Definitions1
  • 4 Demand-side management process2
  • 5 Requirements Gathering2
  • 6 Requirements Analysis3
  • 7 Requirements Implementation and Verification5
  • 8 Demand Satisfaction and Feedback6
  • Appendix A (Informative) C2M Process7
  • Appendix B (Informative) Requirements Classification Library8
  • Appendix C (Informative) Personalized Customer Needs Portrait and Scenario Analysis Example10
  • Reference11

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1: Structure and drafting rules for standardization documents" Drafting.

Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents.

This document was proposed by the China Light Industry Federation.

This document is under the jurisdiction of the National Technical Committee for Standardization of Household Electrical Appliances (SAC/TC46).

This document was drafted by: Hefei Hualing Co., Ltd., China Household Electrical Appliances Research Institute, Changhong Meiling Co., Ltd., Hisense Refrigerator Co., Ltd., Guangdong Midea Refrigeration Equipment Co., Ltd., Shaoxing Xiaixier CNC Technology Co., Ltd., Zhejiang Aidewo Electronic Technology Co., Ltd.

Co., Ltd., China Home Furnishing Research Institute (Beijing) Testing and Certification Co., Ltd.

The main drafters of this document are: Cui Xiangqian, Qu Zongfeng, Zhang Yanli, Li Yan, Yan Ling, Yang Hao, Ye Xiaolong, Xu Yi, Zhang Huawei, Wang Maiyuan, Jiao Limin, Yu Yan.

Introduction

Personalized customization is a new production method that meets the personalized needs of customers while ensuring the economic benefits of the enterprise.

Personalized customization has gradually attracted attention due to its advantages in time and cost. At present, it has been promoted and applied to a certain extent in the home appliance industry.

Compared with traditional home appliance manufacturing, in the personalized customization process, the interaction between enterprises and customers is more extensive and the degree of interaction is higher.

In-depth study shows that whether customer needs can be effectively met depends mainly on the level of core technologies such as modular design and flexible manufacturing.

Based on the characteristics of the electrical appliance manufacturing industry and the existing research foundation of personalized customization, the series of standards for "Personalized Customization of Household Appliances" will focus on Standardize demand-side management, modular design, and production execution systems to promote the healthy development of personalized customization of household appliances and help The home appliance industry is transforming into a service-oriented manufacturing industry.

This series of standards is intended to consist of the following three standards.

— 《Demand-side management of personalized customization of household appliances》 The purpose is to propose the demand-side management of personalized customization of household appliances Management process and main contents.

— 《Household Appliances Personalized Customization Modular Design Specification》 The purpose is to Unified requirements are put forward for modular design processes and methods.

— 《Specifications for the production and manufacturing execution system of personalized customization of household appliances》. The purpose is to The system proposes to meet the requirements of personalized customization.

Demand-side management of personalized customization of household appliances

1 Scope

This document specifies the demand-side management process for personalized customization of household appliances, including demand collection, demand analysis, demand Implementation and verification, demand satisfaction and feedback.

This document applies to the demand management for personalized customization of household appliances, including but not limited to demands from customers and enterprises.

2 Normative references

GB/T 22239

3 Terms and Definitions

The following terms and definitions apply to this document.

3.1 [Source. GB/T 41432-2022, 3.1]

A production method that designs, manufactures and provides differentiated products and services to customers based on their needs.

3.2 demand

The stated service or product delivery requirements.

[Source. GB/T 42198-2022, 3.1]

3.3 interaction

Bidirectional information exchange between people, people and devices, and devices and devices.

[Source. GB/T 42134-2022, 4.2]

3.4 The process of realization and verification, demand closure and feedback

In order to ensure that customers’ personalized customization needs are correctly understood, responded to and met, home appliance companies collect, analyze and implement the needs.

3.5 The process of determining the priority of requirements

Evaluate the universality and urgency of the demand, and comprehensively consider factors such as standard compliance, technical feasibility, and commercial feasibility.

3.6 customer

Consumers or organizations who have personalized customized home appliance needs and provide customized information to enterprises.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 17 pages — is available in the English PDF.

Referenced standards

Editions of GB/T 45937

EditionTitleRevisionStatus
GB/T 45937-2025Customized manufacturing for household electrical appliances - Demand side managementcurrent editionCurrent

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