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GB/T 44192-2024Guidelines for government service hotline data application (English PDF)

政务服务便民热线数据应用指南

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

June 29, 2024

Implementation date

January 1, 2025

Scope

GB/T 44192-2024 is the English-translated version of 政务服务便民热线数据应用指南.

GB/T 44192-2024 is the Chinese national standard covering guidelines for government service hotline data application. Issued on 29 June 2024, it has been in force since 1 January 2025.

Document preview — GB/T 44192-2024

National Standard of the People's Republic of China

ICS
03.080
Classification
A 12

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Contents

  • Preface...
  • 1 Scope...
  • 2 Normative referenced documents...
  • 3 Terms and Definitions...
  • 4 Basic Principles...
  • 5 Data Collection...
  • 6 Data Governance...
  • 7 Data Application...
  • 8 Data security... References...

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1: Structure and drafting rules for standardization documents" Drafting is required.

Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents.

This document is under the jurisdiction of the National Technical Committee for Standardization of Administrative Management and Services (SAC/TC 594).

This document was drafted by: Shandong Provincial Market Supervision Administration, Shandong New Generation Standardization Research Institute Co., Ltd., Jinan Municipal People's Government Office Office of the Central People's Government, Yichuang (Beijing) Internet Technology Research Institute, Jiangsu Provincial Data Bureau, China National Institute of Standardization, Shandong Provincial Computing Center (National Super Jinan Center for Advanced Computing), the Central Party School (National School of Administration), Jinan Hotline Service Industry Research Institute, Weihai Social Credit Center, Chengdu Smart Rongcheng Research Institute Co., Ltd., Chengdu Standardization Research Institute, Shandong University, Qingdao Chengyang District People's Voice Service Center, Hebei Provincial Data and Government Services Bureau, Jinan Quancheng Government Smart Industry Development Co., Ltd., Shandong Standardization Society, Shenzhen Government Services Data Administration Bureau, Tai'an Big Data Center, Hengyang Administrative Approval Service Bureau, and Binzhou 12345 Government Service Hotline.

The main drafters of this document are: Zhang Yuan, Ma Xiaoou, Zhang Boyi, Guo Dalei, Hu Shaowu, Huang Juan, Lü Xue, Zhao Guojun, Liu Sha, Wang Manchuan, Li Chengxue, Hao Lei, Chen Yang, Jiang Xiangyu, Ren Yuran, Chang Yeyun, Cao Xianqiang, Zhao Ting, Zong Deyong, Li Kaisen, Pan Ying, Wei Shujie, Zhao Hang, Zhao Ying, Li Jie, Gu Feng.

Government Service Hotline Data Application Guide

1 Scope

This document provides the basic principles, data collection, data governance, and data application of the government service hotline (hereinafter referred to as the "hotline").

Provide guidance and suggestions on data management, data application and data security.

This document applies to the application of hotline data.

2 Normative references

GB/T 22239

GB/T 35273

GB/T 37973

GB/T 44189

3 Terms and definitions

The terms and definitions defined in GB/T 44189 apply to this document.

4 Basic Principles

4.1 Demand-oriented

Based on the needs of optimizing hotline services and assisting government decision-making, we will carry out hotline data collection, data governance and data application.

It can provide government services and improve administrative efficiency.

4.2 Coordinated promotion

Based on the overall planning of national government data and the actual situation of hotline work in various regions, the hotline work agencies and the undertaking departments shall unify the standards and systems.

Comprehensively plan and promote the application of hotline data.

4.3 Innovative Applications

Based on the business characteristics of hotlines in various regions, we actively use new technologies, provide digital services, improve data governance, and carry out data-specific Color application.

4.4 Security

Take security measures such as classification and grading, data desensitization, and data encryption to apply hotline data in a safe and reliable environment, strengthen data security, and Data security management ensures effective protection and legal use of data.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.

Referenced standards

Editions of GB/T 44192

EditionTitleRevisionStatus
GB/T 44192-2024Guidelines for government service hotline data applicationcurrent editionCurrent

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