GB/T 41131-2021Specification for exhibition education service of science and technology museum (English PDF)
科技馆展览教育服务规范
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
November 26, 2021
Implementation date
November 26, 2021
Scope
GB/T 41131-2021 is the English-translated version of 科技馆展览教育服务规范.
GB/T 41131-2021 sets out how science and technology museums should organise the education services built around their exhibitions.
It gives general requirements, such as an audience-centred service that takes account of visitors of different ages, cultural backgrounds and abilities, and covers the service resources: facilities, from permanent exhibitions to consultation, safety and guide facilities, the service staff, including counsellors and science volunteers, and supporting information.
It then deals with preparing the service, through analysis of needs, the service plan and its promotion, with carrying it out, and with complaints handling, evaluation and improvement.
It applies to the organisation, delivery and evaluation of exhibition education in science and technology museums, and other kinds of exhibition can use it for reference. It was issued on 26 November 2021 and has applied since 26 November 2021.
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Document preview — GB/T 41131-2021
National Standard of the People's Republic of China
- ICS
- 03.080.99
- Classification
- A 16
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Foreword
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 General requirements
- 5 Service resources
- 5.1 Service Facilities
- 5.2 Service staff
- 5.3 Service supporting information
- 6 Service preparation
- 6.1 Analysis of needs and characteristics
- 6.2 Service plan determination
- 6.3 Service promotion
- 7 Service Implementation
- 7.1 Basic requirements
- 7.2 Service content and form
- 8 Complaints and Evaluation
- 8.1 Complaints and Handling
- 8.2 Evaluation and improvement
Foreword
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules of Standardization Documents" Drafting.
1 Scope
This document stipulates the general requirements, service resources, service preparation, service implementation, service complaints and evaluation of the exhibition education service of the Science and Technology Museum.
This document is applicable to the organization, implementation and evaluation of exhibition education services of science and technology museums. Related services for other types of exhibitions can be implemented by reference.
2 Normative references
The content of the following documents constitutes an indispensable clause of this document through normative references in the text. Among them, dated quotations Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document.
GB/T 19012 Quality Management Customer Satisfaction Organization Complaint Handling Guidelines
3 Terms and definitions
The following terms and definitions apply to this document.
3.1 Exhibition education service
The Science and Technology Museum relies on the exhibition resources in the museum to provide the audience with science and technology education activities.
4 General requirements
4.1 The exhibition education service should reflect the social education and public service characteristics of the science and technology museum.
4.2 The exhibition education service should aim to improve the scientific quality of citizens, guide the audience to uphold the spirit of science, establish scientific ideas, and master basic subjects Learn methods, understand the necessary scientific and technological knowledge, and promote its ability to analyze and judge things and solve practical problems.
4.3 Exhibition education services that are scientifically interesting, participatory experience, interdisciplinary integration and multi-form interaction should be provided.
4.4 Exhibition education services should be audience-centered, taking full account of audiences of different ages, different cultural backgrounds, and different behavioral abilities. need.
5 Service resources
5.1 Service facilities
5.1.1 There should be permanent exhibitions and exhibition education auxiliary facilities.
5.1.2 There should be audience consultation service facilities.
5.1.3 There should be security and fire-fighting facilities and equipment suitable for the size of the audience.
5.1.4 There shall be safety, emergency and identification signs related to exhibition education services.
5.1.5 Visitor guide facilities and equipment should be provided.
5.2 Service staff
5.2.1 Exhibition education service personnel, including full-time service personnel such as technology counselors and non-full-time service personnel such as science volunteers, shall meet the following requirements. […]
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
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