GB/T 34960.3-2017Information technology service—Governance—Part 3:Performance evaluation (English PDF)
信息技术服务 治理 第3部分:绩效评价
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
November 1, 2017
Implementation date
May 1, 2018
Scope
GB/T 34960.3-2017 is the English-translated version of 信息技术服务 治理 第3部分:绩效评价.
GB/T 34960.3-2017 is the Chinese standard "Information technology service—Governance—Part 3:Performance evaluation".
Its scope clause reads: GB/T 34960 of this section presents the information technology governance (hereinafter referred to as IT governance) performance evaluation model, evaluation factor model and Evaluation method, the establishment of IT performance index system establishment process.
This section applies to. --- Establish the organization's IT performance evaluation system; --- Organizational evaluation of their IT governance maturity; --- Demand side evaluation supplier IT governance implementation capacity; --- Third party evaluation of the organization's ability to manage. Its clauses include terms and definitions.
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Document preview — GB/T 34960.3-2017
National Standard of the People's Republic of China
- ICS
- 35.080
- Classification
- L 77
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 IT Governance Performance Evaluation Model
- 5 Governance Elements
- 6 Evaluation Elements
- 6.1 Evaluation Element Model
- 6.2 Value Creation
- 6.3 Customer Service
- 6.4 Process Optimization
- 6.5 Innovation and Development
- 7 Evaluation Procedure
- 7.1 Clear goals and scope
- 7.2 Definition of governance elements and evaluation elements
- 7.3 Design Index System
- 7.4 Define weights
- 7.5 Calculate the score
- 7.6 Maturity Evaluation
- 7.7 Executive Evaluation
- Appendix A (Normative) IT governance factor maturity
- Appendix B (Normative) IT Governance Capability Maturity
1 Scope
GB/T 34960 of this section presents the information technology governance (hereinafter referred to as IT governance) performance evaluation model, evaluation factor model and
Evaluation method, the establishment of IT performance index system establishment process.
This section applies to.
--- Establish the organization's IT performance evaluation system;
--- Organizational evaluation of their IT governance maturity;
--- Demand side evaluation supplier IT governance implementation capacity;
--- Third party evaluation of the organization's ability to manage.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version applies to this article
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 34960.1-2017 Information technology services governance Part 1. General requirements
3 Terms and definitions
The following terms and definitions apply to this document.
3.1 Information Technology Governance
A set of governance rules that focus on the IT system and its performance and risk management. It consists of leadership relationships, organizational structures and processes that
Ensure that information technology supports the organization's strategic goals.
[GB/T 29264-2012, definition 2.6]
3.2 Governance elements
Organize and implement the key governance objects in the process of IT governance.
3.3 Evaluation element
Organize and implement the key evaluation objects in the process of IT governance.
3.4 Ability
The combination of knowledge, skills, experience, etc. needed to accomplish a job or fulfill a role's responsibilities.
3.5 Performance
Organizations demonstrate effective output at different levels to achieve their strategic goals.
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
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Related Standards
GB/T 34960.1-2017 — Information technology service—Governance—Part 1: General requirements
GB/T 34960.2-2017 — Information technology service—Governance—Part 2: Implementation guide
GB/T 34960.4-2017 — Information technology service—Governance—Part 4: Audit guidance
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GB/T 34960.3-2017
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