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GB/T 22766.11-2025After-sales service of household and similar electrical appliances - Part 11: Particular requirements for central electric heating system (English PDF)

家用和类似用途电器售后服务　第11部分：中央电暖系统的特殊要求

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

October 5, 2025

Implementation date

May 1, 2026

Scope

GB/T 22766.11-2025 is the English-translated version of 家用和类似用途电器售后服务　第11部分：中央电暖系统的特殊要求.

GB/T 22766.11-2025 is the Chinese standard "After-sales service of household and similar electrical appliances - Part 11: Particular requirements for central electric heating system".

Its scope clause reads: This document specifies the requirements for service providers and after-sales service for residential and similar central electric heating systems (hereinafter referred to as "central electric heating systems").

Service provision and after-sales service standards. This document applies to after-sales service for central electric heating systems for residential and similar uses. Its clauses include terms and definitions.

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Document preview — GB/T 22766.11-2025

National Standard of the People's Republic of China

ICS: 97.100.10
Classification: Y 63

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Preface
Introduction
1.Scope
2 Normative References
3.Terms and Definitions
4.Requirements for After-Sales Service Providers
5.Provision of after-sales service
6.After-sales service standards
Appendix A (Informative) Detailed List of Main Service Equipment for Central Electric Heating Systems
Appendix B (Normative) Electrical Safety Inspection of Central Electric Heating Systems
References

1 Scope

This document specifies the requirements for service providers and after-sales service for residential and similar central electric heating systems (hereinafter referred to as "central electric heating systems").

Service provision and after-sales service standards.

This document applies to after-sales service for central electric heating systems for residential and similar uses.

2 Normative references

The contents of the following documents, through normative references within the text, constitute essential provisions of this document. Dated citations are not included.

For references to documents, only the version corresponding to that date applies to this document; for undated references, the latest version (including all amendments) applies.

This document.

GB/T 16895.13-2022 Low-voltage electrical installations - Part 7-701.Requirements for special installations or locations for bathtubs or showers places

GB/T 22766.1-2022 After-sales service for household and similar electrical appliances - Part 1.General requirements

3 Terms and Definitions

The terms and definitions defined in GB/T 22766.1-2022 and the following terms and definitions apply to this document.

3.1

The central control unit centrally controls and coordinates the operation, using electric heating units for electrothermal conversion and heat output to provide heating for the home.

An integrated system that provides heat to residences or similar places.

[Source. GB/T 42389.1-2023, 3.1]

3.2 electric heating unit

The electrothermal conversion center of the central electric heating system.

Note. An electric heating unit consists of one or more (excluding one) fixed indoor heaters and/or other types of electrothermal conversion/heat dissipation devices.

[Source. GB/T 42389.1-2023, 3.3, with modifications]

3.3 Central control unit

The centralized control hub of a central electric heating system consists of a central processor, communication, storage, sensing, operation terminals, gateways/network relay stations, and/or

It consists of components such as cloud service platforms.

Note 1.The components of the central control unit can be collectively referred to as the functional components or control components of the central control unit.

Note 2.The components of the central control unit can be distributed on the cloud server or locally, and can exist independently or be integrated with other components in physical form.

[Source. GB/T 42389.1-2023, 3.2, with modifications]

3.4 operator

Legal entities or non-legal entities that operate central electric heating systems and provide related services.

GB/T 19606 | GB/T 21551.1 | GB/T 21551.2 | GB/T 22766.12 | GB/T 22766.10 | GB/T 22766.3 | […]

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 16 pages — is available in the English PDF.

Referenced standards

Normative references

Editions of GB/T 22766.11

Edition	Title	Revision	Status
GB/T 22766.11-2025	After-sales service of household and similar electrical appliances - Part 11: Particular requirements for central electric heating system	current edition	Current

This page sells the current edition, GB/T 22766.11-2025. Earlier editions are listed for reference only.

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