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YD/T 5163-2021Technical Specifications for Telecom Operation Customer Service Call Center Engineering (English PDF)

电信运营客服呼叫中心工程技术规范

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Issued by

Ministry of Industry and Information Technology

Level / Type

National · Recommended

Issue date

March 5, 2021

Implementation date

April 1, 2021

Scope

YD/T 5163-2021 is the English-translated version of 电信运营客服呼叫中心工程技术规范.

YD/T 5163-2021 — This standard applies to the design, construction and acceptance of telecommunications operation customer service call center projects.

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Document preview — YD/T 5163-2021

National Standard of the People's Republic of China

ICS: 33.020
Classification: P 76
Replacing: YD/T 5163-2009; YD/T 5164-2009

Issued by: Ministry of Industry and Information Technology

What this standard covers1
Document data2

What this standard covers

This standard applies to the design, construction and acceptance of telecommunications operation customer service call center projects. The main contents include general rules, terms and symbols, composition of the call center, networking mode, main equipment functions, main system functions, performance requirements, application software requirements, equipment installation process requirements, engineering acceptance, etc.

Document data

International classification (ICS): 33.020.

Chinese classification (CCS): P76.

Estimated length of the Chinese original: 55,535 words.

Supersedes the earlier edition YD/T 5163-2009; YD/T 5164-2009.

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 37 pages — is available in the English PDF.

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