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WH/T 56-2013Service specification for smart phone (mobile terminal) animation and cartoon customer (English PDF)

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Issued by

Ministry of Culture of the People's Republic of China

Level / Type

National · Recommended

Issue date

January 1, 1970

Implementation date

January 1, 1970

Scope

WH/T 56-2013 (Service specification for smart phone (mobile terminal) animation and cartoon customer) is available as an English-translated PDF.

WH/T 56-2013 — This standard provides mobile phone (mobile terminal) animation product operators for mobile phones (mobile terminals) users to provide animation products service users Manual, service, channels and user rights protection.

This standard applies to mobile phone (mobile terminal) animation product operators for mobile phones (mobile terminals) users to provide animation products and services of the whole process.

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Document preview — WH/T 56-2013

National Standard of the People's Republic of China

ICS
35.020
Classification
L 05

Issued by: Ministry of Culture of the People's Republic of China

Contents

  • Preface
  • 1 Scope
  • 2 Normative reference document
  • 3 Terms and definitions
  • 4 User Service Manual
  • 5 Service Mode
  • 5.1 User advisory services
  • 5.2 User Complaint Service
  • 5.2.1 User Complaints and Handling
  • 5.2.2 User Complaint Handling Basic Specification
  • 5.3 User Advice Service
  • 5.4 User return service
  • 5.5 Service Satisfaction Survey
  • 6 Service Channel
  • 6.1 Customer service hotline
  • 6.2 Customer service website
  • 6.3 Business Hall
  • 6.4 SMS business hall
  • 7 Protection of User Rights
  • 7.1 Right to know
  • 7.2 Options
  • 7.3 Fair trading rights
  • 7.4 Privacy
  • 7.5 Security rights
  • 7.6 The right to compensation
  • 7.7 Supervision power
  • Reference

Foreword

This standard is drafted in accordance with the rules given in GB/T 1.1-2009.

This standard is proposed and centralized by the Ministry of Culture of the People's Republic of China.

This standard is responsible for drafting units. Tuowei Information System Co., Ltd., Beijing University of Posts and Telecommunications, Guangzhou Friends of the Friends of Culture and Technology Co., Ltd., Lake North Zhiyuan Animation Co., Ltd., China Mobile Mobile Animation Base, China Telecom Animation Operations Center, China Unicom Network Communications Group Limited the company.

1 Scope

This standard provides mobile phone (mobile terminal) animation product operators for mobile phones (mobile terminals) users to provide animation products service users Manual, service, channels and user rights protection.

This standard applies to mobile phone (mobile terminal) animation product operators for mobile phones (mobile terminals) users to provide animation products and services of the whole process.

2 Normative reference documents

The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article Pieces. For undated references, the latest edition (including all modifications) applies to this document.

WH/T 54-2013 mobile phone (mobile terminal) animation content requirements Ministry of Information Industry of the People's Republic of China No. 36 "Telecommunication Service Code"

3 Terms and definitions

The following terms and definitions apply to this document.

Mobile operator Provide services for mobile communications services. The three major domestic carriers are. China Mobile, China Unicom and China Telecom.

Mobile Internet service provider providerofmobileinternetservice Mobile Internet application products directly to the user, according to the needs of users to develop and provide for mobile (mobile terminal) users to use product service.

Mobile (mobile terminal) animation product operator operatorofphone (mobileterminal) animationandcartoonprod-ucts to provide users with mobile phone (mobile terminal) animation products mobile operators, the specific subordinate agencies. China Mobile phone animation base, China Unicom Wal-Mart Operations Center, China Telecom Animation Operations Center, and to provide users with mobile (mobile terminal) animation products Internet service Service provider.

Mobile (mobile terminal) animation phone (mobileterminal) animation andcartoon Spread through the network to mobile (mobile terminal) to receive digital animation products, covering digital comics, digital animation, digital animation derivative Goods, etc., with a typical digital cultural industry characteristics, the new economic model and language form.

Mobile (mobile terminal) anime product phone (mobileterminal) animation andcartoonproducts to mobile (mobile terminal) animation for the content, through the mobile communication network or computer Internet to spread to mobile phones and various mobile

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 7 pages — is available in the English PDF.

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