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SB/T 11118-2015After-sale service specification of mobile communication terminals (English PDF)

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Issued by

Ministry of Commerce of the People's Republic of China

Level / Type

National · Recommended

Issue date

January 6, 2015

Implementation date

September 1, 2015

Scope

SB/T 11118-2015 (After-sale service specification of mobile communication terminals) is available as an English-translated PDF.

SB/T 11118-2015 — This standard specifies the mobile communication terminal manufacturers, maintenance organizations to provide consumers with quality after-sales service should follow Claim.

This standard applies to mobile communication terminal manufacturers, service activities of maintenance organizations, production, quality of service management by maintenance organizations it can also be used as a mobile communication terminal maintenance organization reference service capability evaluation.

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Document preview — SB/T 11118-2015

National Standard of the People's Republic of China

ICS: 3.08
Classification: A 12

Issued by: Ministry of Commerce of the People's Republic of China

What this standard covers1
Document data2
Standards quoted by this document3

What this standard covers

This Standard specifies the mobile communication terminal manufacturers, maintenance organizations to provide consumers should follow the service quality of service requirements. This Standard applies to mobile communication terminal manufacturers, service activity maintenance organizations, production, quality of service management based maintenance organizations, may be used as the mobile communication terminal maintenance organization reference service capability evaluation.

Document data

International classification (ICS): 3.08.

Chinese classification (CCS): A12.

Estimated length of the Chinese original: 9,911 words.

Standards quoted by this document

GB/T 19001; GB/T 19012

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 7 pages — is available in the English PDF.

Referenced standards

Normative references

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