SB/T 10409-2007Criterion on measurement of satisfaction in commercial and service trade (English PDF)

SB/T 10409-2007 is the English-translated version of 商业服务业顾客满意度测评规范.

SB/T 10409-2007 is the Chinese industry standard "Criterion on measurement of satisfaction in commercial and service trade". It was issued on May 1, 2007 by the Ministry of Commerce, and took effect on May 1, 2007. It is obsolete: it has been replaced by SB/T 10409-2025.

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — all pages — is available in the English PDF.

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