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JT/T 900-2023Automobile after-sales maintenance service customer satisfaction evaluation method (English PDF)

汽车售后维修服务客户满意度评价方法

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Issued by

Ministry of Transport

Level / Type

National · Recommended

Issue date

November 24, 2023

Implementation date

March 1, 2024

Scope

JT/T 900-2023 is the English-translated version of 汽车售后维修服务客户满意度评价方法.

JT/T 900-2023 — This standard specifies the evaluation indicators, survey methods, evaluation calculation methods and evaluation levels for automobile after-sales maintenance service customer satisfaction.

This standard is applicable to automobile maintenance enterprises and fast repair chain enterprises that have obtained after-sales maintenance service authorization for corresponding brands of automobile manufacturers.

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Document preview — JT/T 900-2023

National Standard of the People's Republic of China

Classification: R 16
Replacing: JT/T 900-2014

Issued by: Ministry of Transport

What this standard covers1
Document data2

What this standard covers

This standard specifies the evaluation indicators, survey methods, evaluation calculation methods and evaluation levels for automobile after-sales maintenance service customer satisfaction. This standard is applicable to automobile maintenance enterprises and fast repair chain enterprises that have obtained after-sales maintenance service authorization for corresponding brands of automobile manufacturers. Other automobile maintenance enterprises shall refer to it.

Document data

Chinese classification (CCS): R16.

Supersedes the earlier edition JT/T 900-2014.

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — all pages — is available in the English PDF.

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