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JR/T 0049-2025Life insurance company counter service specification (English PDF)

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Issued by

People's Bank of China

Level / Type

National · Recommended

Issue date

April 11, 2025

Implementation date

April 11, 2025

Scope

JR/T 0049-2025 (Life insurance company counter service specification) is available as an English-translated PDF.

JR/T 0049-2025 — This standard specifies the requirements for counter services of life insurance companies, including guiding principles, counter settings and functions, service environment, service timeliness, service etiquette, service quality, service discipline and service management, and describes the corresponding verification methods.

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Document preview — JR/T 0049-2025

National Standard of the People's Republic of China

Classification: A 11
Replacing: JR/T 0049-2009

Issued by: People's Bank of China

What this standard covers1
Document data2

What this standard covers

This standard specifies the requirements for counter services of life insurance companies, including guiding principles, counter settings and functions, service environment, service timeliness, service etiquette, service quality, service discipline and service management, and describes the corresponding verification methods. This standard applies to counter outlets established by life insurance companies in the People's Republic of China in administrative areas above the county level, and counter outlets established by pension insurance, health insurance and annuity insurance institutions shall be implemented as a reference.

Document data

Chinese classification (CCS): A11.

Estimated length of the Chinese original: 16,163 words.

Supersedes the earlier edition JR/T 0049-2009.

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 11 pages — is available in the English PDF.

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