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GB/T 46862-2025Basic requirements for the service management of food delivery platforms (English PDF)

外卖平台服务管理基本要求

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

December 2, 2025

Implementation date

December 2, 2025

Scope

GB/T 46862-2025 is the English-translated version of 外卖平台服务管理基本要求.

GB/T 46862-2025 is the Chinese standard "Basic requirements for the service management of food delivery platforms".

Its scope clause reads: This document outlines the overall requirements for the management of food delivery platform services, including merchant management, pricing practices, protection of delivery personnel's rights, and protection of consumer rights.

Protection, as well as requirements for complaints, appeals, and handling. This document applies to the service management of food delivery platforms. Its clauses include terms and definitions.

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Document preview — GB/T 46862-2025

National Standard of the People's Republic of China

ICS: 03.100.20
Classification: A 10

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Preface
Introduction
1.Scope
2 Normative References
3.Terms and Definitions
4.General Requirements
5 Merchant Management
5.1 General Rules
5.2 Entry Requirements
5.3 Information Verification
5.4 Operations Management
6.Pricing behavior 5.
6.1 General Rules
6.2 Fee Collection Practices
6.3 Price Promotions
7.1 General Rules
7.2 Labor remuneration
7.3 Social Security
7.4 Working hours
7.5 Career Development and Care
8 Consumer Rights Protection
8.1 General Rules
8.2 Fair Trade
8.3 Order Fulfillment
8.4 Personal Information Protection
9.Complaints, Appeals and Handling
9.1 General Rules
9.2 Merchant Complaints
9.3 Deliveryman Complaint
9.4 Consumer complaints
Appendix A (Normative) Requirements for Photos and Videos of Merchant Premises
Appendix B (Normative) Calculation Method for Technical Service Fees
References

1 Scope

This document outlines the overall requirements for the management of food delivery platform services, including merchant management, pricing practices, protection of delivery personnel's rights, and protection of consumer rights.

Protection, as well as requirements for complaints, appeals, and handling.

This document applies to the service management of food delivery platforms.

2 Normative references

The contents of the following documents, through normative references within the text, constitute essential provisions of this document. Dated citations are not included.

For references to documents, only the version corresponding to that date applies to this document; for undated references, the latest version (including all amendments) applies.

This document.

GB/T 37401-2019 Technical Requirements for Service Assurance of E-commerce Platforms

GB/T 42500-2023 Specification for Instant Delivery Services

3 Terms and Definitions

The following terms and definitions apply to this document.

3.1 food delivery platforms

In the food delivery service, it provides online business venues, transaction matching, and information dissemination services for both or more parties involved in the transaction.

Or multiple legal or non-legal entities that independently conduct transaction activities.

3.2 Merchants

Online business operators that provide food delivery services through food delivery platforms.

3.3

Discounts initiated and funded by food delivery platforms, which are offered to consumers under certain conditions or for a limited period of time.

Behavior.

3.4 On-demand delivery worker

deliveryman

Through internet platforms, etc., we receive and verify customer orders and, based on order requirements, deliver according to the delivery platform's delivery specifications and intelligent planning.

A route is a service personnel who deliver ordered items to a designated location within a certain timeframe.

3.5 Technology service fee

Food delivery platforms provide merchants with online operational services such as information display, transaction matching, transaction processing, order management, and business data analysis.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 20 pages — is available in the English PDF.

Referenced standards

Normative references

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