GB/T 36681-2018Specification for exhibition venue service management (English PDF)
展览场馆服务管理规范
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
October 10, 2018
Implementation date
May 1, 2019
Scope
GB/T 36681-2018 is the English-translated version of 展览场馆服务管理规范.
GB/T 36681-2018 is the Chinese national specification for the service management of exhibition venues. It sets basic requirements for venue operators, covering their organization, personnel qualification and training, equipment and facilities and management system.
It then sets service and management requirements for each area of work: sales, operations, water and electricity installation, stand construction, safety and fire fighting, cleaning and waste removal, catering, conferences, tickets and exhibition information, network communication, transport and logistics, advertising and other services.
A final clause deals with evaluation and improvement of the service. It applies to the service and management activities of exhibition venue operators, and refers to the standards on complaint handling, exhibition terminology and food safety management in catering. It was issued on 10 October 2018 and has applied since 1 May 2019.
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Document preview — GB/T 36681-2018
National Standard of the People's Republic of China
- ICS
- 03.080.99
- Classification
- A 16
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Foreword
- 1 Scope
- 2 Normative references
- 3 Terms and Definitions
- 4 Basic requirements
- 4.1 Organization
- 4.2 Personnel
- 4.3 Equipment and facilities
- 4.4 Management System
- 5 Service and Management Requirements
- 5.1 Sales
- 5.2 Operations
- 5.3 Water and electricity construction
- 5.4 Construction Construction
- 5.5 Safety Fire Fighting
- 5.6 Cleaning and Garbage Removal
- 5.7 Catering
- 5.8 Conference
- 5.9 Tickets and Exhibition Information
- 5.10 Network Communication
- 5.11 Transportation and Logistics
- 5.12 Advertising
- 5.13 Other services
- 6 Evaluation and Improvement
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
1 Scope
This standard stipulates the basic requirements, sub-categories and evaluation and improvement requirements for the service and management of exhibition venues.
This standard applies to the entire management and management activities of the exhibition venue operators for the exhibition venue services.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this document. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 19012 Quality Management Customer Satisfaction Organization Handling Complaint Guide
GB/T 26165 Economic and Trade Exhibition Terminology
GB/T 27306 Food Safety Management System Catering Industry Requirements
3 Terms and definitions
The following terms and definitions as defined in GB/T 26165 apply to this document.
3.1 Exhibition venue operator
Self-owned exhibition venues or units commissioned by the property rights of the exhibition venues for the management and daily maintenance of the exhibition venues.
3.2 Outsourced service provider
The organization that the exhibition venue operators use to provide professional services for the exhibition venues.
4 Basic requirements
4.1 Organization
The operator of the exhibition venue shall have the qualification of an independent legal person registered with the industrial and commercial administration authority.
4.2 Personnel
4.2.1 The operator of the exhibition venue shall verify that the service personnel meet the qualification requirements for health, hygiene and skills in the service position.
4.2.2 The operator of the exhibition venue shall establish pre-job training and on-the-job training system for service personnel, and regularly assess the relevant laws and regulations of service personnel. Mastery of requirements, service knowledge and service skills.
4.2.3 The operator of the exhibition venue shall establish the service behavior norms of the service personnel and promote the implementation.
4.3 Equipment and facilities
4.3.1 The operator of the exhibition venue shall formulate the use plan of the exhibition venue equipment and facilities according to the equipment performance, use requirements and use restrictions. including but not limited to.
a) identification system design;
......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
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Related Standards
GB/T 19012-2019 — Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
GB/T 26165-2021 — Trade exhibition - Terminology
GB/T 27306-2008 — Food safety management system - Requirements for catering services
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GB/T 36681-2018
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